Manager, Technology Solutions - Federal Reserve Bank (FRB)

Company

We are dedicated to serving the public by promoting a strong financial system and a healthy economy for all. These efforts take a team of dedicated individuals doing many different jobs. Together we’re creating a workplace where talented people can thrive, and we welcome your unique background and perspective to help present the best possible solutions for our partners.

Location: #LI-Hybrid

About the Role:

The Federal Reserve Bank of Dallas is looking for a versatile Manager, Technology Solutions who will oversee technology solution delivery with management responsibility for a team of professional staff. You may direct the work of other team members not under your direct administrative responsibility. Work with and provide oversight to other IT managers and project managers to identify and assign resources to technology services to meet customer demand. Manage customer and co-provider relationships. Manage the effectiveness of the unit daily operations. May work with peers to guide strategic direction for the organization with guidance. Manage professional employees and supervisors. Oversee the performance and results of a team within own discipline. Adapt departmental plans to address resource and operational challenges. Decisions are guided by policies, procedures and business plan; receive guidance from manager. Provide technical guidance to employees, colleagues and customers.

You Will:

• Manage all aspects of technology services including solutions development, testing, platform management, operations support, maintenance, business relationships, and resources
• Provide expert knowledge of application and cloud architecture to business and technology teams and facilitate the collaborative development of the technology strategy, technology standards, roadmaps, and practices.
• Ensure that system improvements are implemented and monitored to increase efficiency
• Ensure organization unit and staff are operating in compliance with policies of the System/District
• Design feedback loops into work to evaluate quality
• Communicate priorities and performance expectations, provides regular feedback and conduct performance appraisals for direct reports
• Oversee quality and timeliness of deliverables produced by subordinate managers and staff
• Develop others through coaching, feedback and stretch assignments
• Identify potential developmental moves matching career aspirations and organizational needs
• Establish new and maintain relationships with the customers and co-providers
• Maintain a broad understanding of the business domains
• Provide oversight to ensure the right technology services are delivered to meet the customers' expectations and risks are managed
• Keep up to date with the technology trends and propose new technology services that align with the needs and ITS strategy
• Anticipate customer needs and provide services meeting customer expectations
• Establish annual budget and tracks expenses for assigned units, projects and business assets
• Manage the accurate reporting of all financial information to the appropriate parties
• Participate in System and District-wide projects or creating policies and practices
• Leads and/or participates on System and District-level initiatives and/or committees influencing standards, practices and/or policies.

You Have:

• Bachelor's Degree in Management Information Systems, Computer Science or Business Administration
• At least five years of leadership experience in IT operations providing technology solutions to end-users and supporting solution development responsibilities
• Experience with direct supervisory responsibilities with increasing levels of responsibility.
• Experience in attracting, developing and retaining high performing professionals
• Strong written, verbal, and presentation skills to effectively communicate to both technical and non-technical audiences adjusting style to fit the target audience including multiple levels of management
• Experience developing and managing budgets and expenses
• Demonstrated ability to learn quickly and practically apply new concepts or principles which can be confirmed by experience
• Strong understanding of architecture, cloud, agile and scaled agile. Must be able to coach and mentor as needed.
• Experience applying project management practices on small to medium projects
• Demonstrated experience and maturity in managing risks at the project, team and enterprise level
• Experience supplying technology services using a co-provider model with multiple, partnering service providers
• Relentless customer focus with a focus on outcomes
• Intermediate knowledge of Agile, cloud, DevSecOps and product management methodologies
• Experience with low code/no code solution development platform(s)
• Relevant IT or service management certification(s)
• Equivalent education and/or experience may be substituted for any of the above requirements

Our Benefits:

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401K match, and a fully funded pension plan
• Paid vacation, holidays, and volunteer hours; flexible work environment
• Generously subsidized public transportation and free parking
• Annual tuition reimbursement
• Professional development programs, training and conferences
• And more…

Notes:

This position may be filled at various levels based on candidate's qualifications as determined by the department.

Applicants must be eligible to work in the U.S and the role is not available for sponsorship.

This role allows for the employee to work in a hybrid manner with some work conducted onsite at the Federal Reserve work location and some work conducted remotely. Specific schedule details will be discussed during the recruitment process.

The Federal Reserve Bank of Dallas is proud to be an Equal Opportunity Employer that believes in the diversity of our people, ideas and experiences, and we are committed to building an inclusive culture that represents the communities we serve.

If you need assistance or an accommodation due to a disability, please notify your Talent Acquisition Consultant.

Full Time / Part Time

Regular / Temporary

Job Exempt (Yes / No)

Job Category

Work Shift

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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