Manager, Warehouse Operations Support - Estes Forwarding Worldwide

Overview

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

Responsibilities

The Manager, Warehouse Operations Support is accountable for all fiscal and operational functions within their assigned projects. The Manager, Warehouse Operations Support is responsible for leading, directing, and managing customer onboarding, WMS management, and operations to ensure a consistently high level of service, quality, and customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must satisfactorily perform each essential duty.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

• Manage the onboarding of new customers, especially those beginning in new markets.
• Manage the design layout and setup of new facilities, including procurement and installation of necessary equipment and infrastructure.
• Accountable for maintaining profitable, cost-efficient operations, guiding and supporting all sales efforts, and compliance with all company policies and procedures as well as any regulatory guidelines.
• Communicate directly with customers to support the coordination of incoming deliveries and outgoing shipments during the onboarding phase.
• Interface directly with the warehouse team to ensure accurate and timely processing of orders and receipts.
• Train and instruct the warehouse to process transactions in the Warehouse Management System (WMS) including receipts/ shipments/ inventory transfers.
• Perform cycle counts in the warehouse and investigate any inventory discrepancies.
• Adhere to Warehousing best practices and standard operating procedures
• Drive continuous improvement within the organization through collaboration with site managers.
• Facilitate team meetings and update priorities.
• Provide support to Warehouse leadership to manage site operations to ensure maximum profitability and superior customer service.
• Manage company resources to facilitate quality and efficient operations.
• Establish and continuously improve processes to ensure excellent customer relations.
• Ensure compliance with the internal quality policies, procedures, and guidelines.
• Assisting with developing and implementing onboarding procedures for new customer accounts.
• Responsible for creating and maintaining KPIs.
• Facilitate integrated communication between EFW Warehousing’s various internal groups, ensuring consistent and effective quality in work performance.
• Comply with company security procedures.
• Perform other duties as assigned.

Qualifications

EDUCATION/EXPERIENCE

Minimum of a bachelor’s degree (or equivalent) and 5-7 years of experience. Five to seven years of experience within the transportation industry preferred. Five years supervisory or managerial experience desired. However, a combination of experience and/or education will be taken into consideration. 

SKILLS AND ABILITIES

• Ability to travel frequently to warehouses throughout the country to provide support when required.
• Intermediate proficiency in Microsoft Word, Excel, Outlook and WMS systems (or other related systems).
• Ability to identify issues, requirements, and opportunities involved in customer service.
• Ability to motivate teams to produce quality service within tight timeframes and simultaneously manage several projects.
• Ability to establish and maintain effective working relationships with employees, other agencies, and customers.
• Ability to develop and use collaborative relationships to accomplish work goals; develop individual relationships by listening, sharing ideas, and appreciating others' efforts.
• Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
• Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
• Ability to read, write, and speak English fluently.
• Ability to manage the financial aspects of the department (purchasing, budget reviewing, financial reporting, and monitoring expenses).
• Ability to make customers’ needs a primary focus and develops and sustains productive relationships.
• Ability to allocate decision making authority and/or task responsibilities to others to maximize the organizations and individual’s effectiveness.
• Ability to plan, organize, and manage multiple projects and set priorities.
• Basic understanding and experience in project management methodologies.
• Ability to read and interpret complex business and/or technical documents.
• Ability to write comprehensive reports and detailed business correspondence.
• Ability to work with managers or directors and communicate ambiguous concepts.
• Ability to present to groups across the organization.
• Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
• Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
• Must be eligible to work in the United States.
• At this time, EFW will not sponsor a new applicant for employment authorization for this position.
• EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran