Manager, Workers' Compensation - Delta Air Lines Inc.

• Provide oversight of the Workers’ Compensation Third-Party Administrator (TPA) and vendor management. 
• • Maintain efforts in determining current claim management strategies for benefit trends, regulatory compliance and policy equity for all domestic employees.  
  • Monitor Workers’ Compensation claims from the beginning to the end by ensuring that the appropriate actions plans are implemented, providing reserve approval, settlement authorization and oversight of litigation management. 
  • Evaluate the Workers’ Compensation TPA and adherence to service instructions through conducting Claim Reviews and Audits. Communicate Workers’ Compensation claim statuses to the appropriate internal stakeholders. 
• Stay abreast of trends in the field of Workers’ Compensation administration and keep current on legislative and regulatory issues at the State level.  
• Responsible for developing an effective communications ecosystem, providing data-driven insights and solutions that create a positive experience for the employee.  
• Lead a team to achieve performance goals and ensure alignment with the mission and vision of the organization. Ensure the team is effective and producing quality operational/jurisdictional results by managing individual performance and determining training/coaching needs as appropriate.  
• Develop and maintain partnership and service level agreements with GM, Supply Chain, and TPA to ensure processes and workflows are effective and service goals are being achieved.  
• Ensure compliance with company’s claims management best practices, performance standards, policies and procedures while focusing on the employee experience.
• Focus on DEI and review demographics of physicians, attorneys, and vendors and strategize how the company can increase diversity and visibility on the Workers’ Compensation Program.

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant

Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we

offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance

to see the world while earning great compensation and benefits to help you keep climbing along the way:

Competitive salary, industry-leading profit sharing program, and performance incentives

• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

• Bachelor’s degree in business, Risk Management, Human Resources Management, BSN, Vocational Rehabilitation, or closely related field. 
• A minimum of 10 years of experience in the administration of Workers' Compensation claims in a Risk Management Department or Insurance Broker that includes directing and monitoring the activities and performance of a Workers' Compensation Third Party Administrator.   
• Understand Workers’ Compensation as it relates to FMLA, STD, LTD, and ADA. Experience and knowledge of Workers’ Compensation rules and regulations in multiple states on a jumbo account.
• Quality orientation and attention to detail a must, high work ethic and commitment to excellence.    
• Strong interpersonal and written/oral communication skills with the ability to communicate effectively with all levels of personnel. 
• Ability to build strong working relationships across all levels of the organization.
• Ability to meet deadlines and work under pressure and respond quickly to high priority requests.   
• Flexibility and creativity are required to coordinate issue resolution in a constantly changing environment.  
• Proven organizational, planning and time management skills necessary. 
• Strong problem solving and strategic thinking skills required. 
• Should have strong analytic skills and be able to gather, manipulate, and interpret data and develop action plans based on the analyses.   
• Proficient in Microsoft Office Suite, particularly PowerPoint and Excel. 
• Consistently prioritizes safety and security of self, others, and personal data.  
• Embraces diverse people, thinking, and styles.  
• Is at least 18 years of age and has authorization to work in the United States