Managing Director, Complex Claims - Western World - American International Group

At AIG, we are reimagining the way we help customers to manage risk. Join us as MD, Complex Claims - Western World to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims Stewardship

Our Claims team are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

As a Complex Managing Director within the Western World claims team, you will be responsible for the performance of a claims team comprised of Casualty Adjusters and Complex Directors. You will oversee a team that is responsible for investigating, evaluating, and negotiating moderate to high severity Auto and General Liability claims nationwide which may have unique coverages while maintaining a high standard of customer service. You will ensure that adjusting staff analyze coverage; investigate and resolve claims within granted authority to ensured cost-effective outcomes, and effectively communicate with internal and external business partners. You will provide ongoing coaching/counseling to direct reports to achieve technical excellence and aid the Assistant Vice President in developing and ensuring technical excellence by establishing policies and procedures in support of claim file quality. You will conduct periodic claim file audits of field claims practices and results. You will also be responsible for training and developing staff, maintaining team metrics and communicating with underwriters, insureds, brokers and senior claim management. Prior claims management experience desired.

What we’re looking for:

• Motivated individuals who are interested in the potential for an upwardly mobile career path.
• Prior claims management experience preferred.
• 7+ years of General and Auto Liability claim experience.
• Experience resolving moderate to high severity injury claims and ability to evaluate complex coverage scenarios.
• In depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.
• Ability to collaborate and successfully manage work when working at home or in the office in a flexible work environment.
• Demonstrated ability to initiate and champion change initiatives that leverage technology and improve skills in benchmarking.
• Creativity in resolving unique and challenging business problems, as well as ability to achieve business goals and objectives is essential.
• Must possess excellent interpersonal and organizational skills and be able to handle multiple tasks while managing competing priorities.
• Effective decision- making skills including the ability to recognize, analyze, and improve claims performance against standards and goals.
• Bachelor’s Degree or equivalent work experience
• Experience handling self- insured retentions, surplus lines coverages, and partnering with MGAs is a plus.
• Ability to obtain multi-state adjuster licenses within 6 months of hire.

Ready to take your career to the next level?  We would love to hear from you.

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

AIG Claims, Inc.