Managing Director, Regulatory Remediation Program Manager - Webster Bank

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Position Summary

Webster Bank is looking for an experienced Regulatory Remediation Program Manager to oversee the delivery of critical, large-scale, complex, high-visibility, regulatory remediation programs. This role will include in a project delivery model inclusive of developing challenging yet reasonable milestones and deadlines, managing stakeholder engagement across multiple Front Line Business Units, and ensuring on-time task completion and remediation. In this position you will be responsible for overall management of large-scale cross-enterprise projects that have significant business and regulatory impact to Webster.

Key Responsibilities

1. Own a portfolio of complex regulatory remediation projects across Front Line Units (FLUs).
2. Successfully deliver large-scale programs using best practice models and an agile approach that focuses on outcomes and client satisfaction.
3. Drive full lifecycle planning and management of multiple projects to ensure they are delivered on-time, meeting the expected results. Champion change management and effectively manage the implementation of new ideas.
4. Identify, analyze, and summarize project risks and develop mitigation/escalation strategies to senior leadership in a timely manner.
5. Monitor and report status of specific project delivery performance metrics against schedule and budget performance objectives; provide weekly PMO reports, scorecards, and dashboards to key stakeholders and senior leadership.
6. Ensure compliance with all regulations, policies, standards and procedures.
7. Communicate and escalate potential issues and overrun activities that threaten on-time delivery in advance of actual delays.
8. Identify root cause of possible delays or significant risks while providing potential solutions to resolve issues.
9. Lead, Coach and Mentor Project Management Staff responsible for managing the enterprise-wide strategic projects and programs and ensure alignment with proper project management principles. Ensure staff continues to develop business, technical and project management skills in order to help maintain project baselines.
10. Build and maintain a program capacity plan as it relates to resource allocations across the various groups.
11. Audit Preparedness - Ensure that remediation projects are prepared for internal and external audit, maintaining clear and comprehensive documentation of remediation activities.

Requirements

1. 10+ years of experience in program management in financial services.
2. Candidates with advanced degrees (Associates, Bachelor’s, and/or Master’s) preferred, yet a High School diploma or GED is required. Candidates with some combination of coursework and experience, or extensive related professional experience.
3. Project management certifications preferred.
4. Knowledge of regulatory requirements (and industry best practices) around key risk metrics / key risk indicator programs preferred.
5. Prior success demonstrated with delivering on large scale regulatory remediation efforts.
6. Ability to understand and interpret complex regulatory requirements to understand the necessary target state.
7. Stakeholder management - effective communicator to align different functional areas and bespoke resources throughout the project lifecycle.
8. Strategic milestone and deadline planning to balance an accelerated pace with reasonable time for successful execution.
9. Change Management - ability to connect the dots to understand and manage dependencies (systems, processes, people, etc.) upstream and downstream.
10. Attention to Detail - with respect to both execution and the documentation needed to evidence regulatory remediation matters.