Managing Director, Seramount Relationship Expansion Team Lead - EAB (Education Advisory Board)

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Managing Director, Seramount Relationship Expansion Team Lead

The Managing Director is responsible for directing, developing and maintaining relationships with companies or organizations that are active partners of Seramount’s products, with the goal of driving utilization and impact, and securing the renewal and upsell of Seramount’s Events, Benchmarking and CDO Collaborative. They will play a critical role in crafting strategy on how to best serve this constituency and support our relationships with executives (CDO, CHRO, etc.) and team at each partner institution.

The Managing Director will be expected to become familiar with Seramount offerings (Memberships, Benchmarking, and Events) in order to effectively communicate services and deliverables to ensure high quality service and upsell. The Managing Director will manage a group of Relationship Directors, overseeing their renewal pool, and will own escalated partner work for our most complex and at-risk partnerships. This role provides internal and external leadership, enabling Relationship Directors to further drive commercial, impact and renewal activities. As manager for a group of Relationship Directors, the Managing Director assumes primary responsibility for leadership, coaching, mentorship, performance evaluation, employee development and training support of their assigned team.

The Managing Director will also work collaboratively with broader commercial leadership, advisory services team, sales leadership, and the product team to strengthen and direct partner relationships, promote partner utilization, impact and engagement, influence product and service strategy, and impact overall renewal rates.

The Managing Director will report to the Seramount Relationship Expansion Team Leadership.

Primary Responsibilities:

• Responsible for renewal pool of assigned Relationship Directors on an annual basis, including understanding partner decision processes and budgeting, oversight for renewal KPIs, revenue projections, pacing, and goal attainment
• Generate ideas for how to increase our renewal rate performance beyond the current goals
• Manage assigned Relationship Directors against Salesforce and other data tracking and reporting, ensuring high quality and timely compliance
• Work with RET Leadership to contribute to forecasting process across renewals and upsell
• Skilled Negotiation:
• Lead complex and sensitive negotiations, challenging renewal discussions, and creative contracting; coach and upskill team in this area
• Lead virtual and/or in-person meetings with partner executives on issues related to partner KPIs, utilization, impact, and relationship health; conduct consultative one-on-one presentations to educate partners on our services, acting as an escalation point for the team
• Manage assigned Relationship Directors against developing a deep knowledge of partner priorities at the company level as well as by partnership program
• Help assigned Relationship Directors review and understand partner strategic plan and map Seramount offerings
• Understand partner internal politics and key influencers
• Support Relationship Directors in providing partners with a unique perspective on improving their business; could mean challenging partner assumptions
• Monitor and communicate partner and market interests and trends across programs to Sales, Product, Advisory, and Growth Strategy teams on a regular and ongoing basis
• Industry and Content Knowledge
• Develop deep understanding of industry and segment issues and challenges
• Develops deep knowledge of major players in corporate DEI industry
• Develops strong knowledge of Seramount offerings (across DBP, Consulting, Events, Benchmarking, Research, Learning etc.)
• Increases knowledge of diversity, equity and inclusion by attending member conferences/events, reading research reports and participating in advisory/consulting calls with clients
• Serves as the voice of the market, sharing learnings to inform product and services
• Serves as the voice of the member back to other internal key stakeholders
• Shares member intelligence with key internal stakeholders to foster a more collaborative and connected service approach
• Use consultative selling skills to determine the needs of our clients and how we can best help them meet their objectives; may mean challenging member assumptions
• Collects, reviews and understands member strategic plan, deep knowledge of priorities at organizational level
• Works with Seramount Relationship Expansion Team Leadership to strategize high level risk partners and develop go forward plans
• Leadership & Management:
• Manage assigned Relationship Directors, driving excellence in service and impact delivery, and renewal/commercial outcomes
• Work with Seramount Relationship Expansion Team Leadership to support broader team on renewal & service process, strategy & execution, including pipeline management, diagnostic and renewal call acquisition strategy, call preparation and scenario planning, renewal and contract strategy development and execution, negotiations, product/content knowledge, service mapping and impact interaction planning, identifying and documenting impact stories, and other ongoing skill development

Basic Qualifications:

• Bachelor’s Degree from an accredited College/University
• 10-12+ years of relevant experience
• Proven team collaboration experience
• Ability to communicate effectively, both oral and written, with senior executives
• Willingness to travel up to 30% (with heavy virtual partner facing expectation of up to 60%)
• Valid driver's license
• Experience in Sales, Account Management, Partner Success and/or the equivalent; experience with a revenue quota and proven record of success
• Must possess a minimum of ten years of post-graduate experience in at least one of the following:
  • Experience delivering client presentations, facilitating discussion
  • Client Management experience

Ideal Qualifications:

• Professional experience serving the corporate diversity, equity and inclusion sector and/or experience working within a B-to-B membership-based content and services organization
• Experience managing a commercial team including skills coaching, staff career management/pathing, pipeline management, service strategy and utilization management, and motivating toward goals
• Analytical thinking skills and ability to manage processes, projects, and operations
• Demonstrated active listening skills
• Experience building relationships internally and externally, and ability to collaborate effectively and manage multiple clients
• Proven ability to meet monthly, quarterly, and annual financial goals
• Proven experience managing multiple, competing priorities to deliver strategic impact
• Ability to work independently and within a team environment
• Commitment to an equitable working and continual learning environment in support of EAB’s DE&I Promise

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary (base) range for this role is $112,500 to $150,500 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance.

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible
• 20+ days of PTO annually, in addition to paid firm and floating holidays
• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
• 401(k) retirement savings plan with annual discretionary company matching contribution
• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
• Employee assistance program with counseling services and resources available to all employees and immediate family
• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
• Fertility treatment coverage and adoption or surrogacy assistance
• Paid parental leave with phase back to work program for birthing and non-birthing parents
• Access to milk shipping service to support nursing employees during business travel
• Discounted pet health insurance coverage for dog and cat family members
• Company-provided life, AD&D, and disability insurance
• Financial wellness resources and membership in a robust employee discount program
• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.