Managment - Back of House - Chick-fil-A
Westbrook, ME 04092
About the Job
*$25-30/h*
Role Summary: Restaurant Management/Leadership
Employment at Chick-fil-A is more than just a job, it’s an opportunity. Team Members gain life experience that goes far beyond just serving a great product in a friendly and fun environment. Chick-fil-A is an opportunity for people of all ages and backgrounds. With a focus on Servant Leadership, our Management Team actively works alongside Team Members while also taking ownership within different areas of the business. We are looking for hard-working, team-oriented, friendly and honest people.
We believe in creating career opportunities that allow individuals to grow themselves and grow with the business. Full-time is preferred, but part-time Leadership opportunities also exist. Restaurant experience is not required, but prior leadership and/or management of others is typically necessary for this role.
A job at Chick-fil-A is more than just working in fast food, it's a stepping-stone to a successful career. Here are some of the great benefits of working at Chick-fil-A:
Benefits:
- Free employees meals every shift
- Flexible schedule
- 401(k) options
- Competitive pay
- Sundays off
- Scholarships available for qualifying employees
- Opportunities for growth and advancement
General Responsibilities
- Oversee a particular function of the restaurant (see below) while working your scheduled shift.
- Provide leadership support to the AM/PM manager on duty while including them in decisions that impact the business and customer experience.
- Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures.
- Shift management – breaks, communication, call-off management, discipline, reward & recognition
- Consistently coach and mentor team members around TMDP and best practices.
- Empower, encourage and provide feedback to team members on a daily basis
- Ensure all team members on shift are aware of plan for the day.
- Ensure store is neat, clean and organized at all times.
- Train team to present food to guests with neatness and attractiveness.
- Appropriately handle all customer issues and play a positive role in customer recovery.
- Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
- If closing, control pre-close functions while not compromising service and food quality standards.
- Ensure cleanliness of all areas is always top-of-mind – with a focus on customer perception
- Follow all waste tracking procedures at all times.
- Aware of food cost and labor cost best practices and works to implement them at all time
Skills
- Outstanding communication skills
- Outgoing/friendly/patient
- Great verbal communicator
- Leader (track record of achievement)
- Desire for ongoing training/education
- Ability to work in a team environment
- Results-oriented
- Detailed & keenly observant
- Ability to make decisions quickly
- Ability to motivate others
- Proven history of consistently performing at a high level
- Competency in area of responsibility
- Embodies the Restaurant’s vision
- Unquestionable integrity and represents Chick-fil-A well
- Lead the business to achieve labor/food cost targets and speed of service goals
- Anticipates problems before they happen
- Passion for operational excellence in everything you do
- Responsible for money, food, labor, and training systems
Qualifications
- 1+ year of Management/Leadership experience
- 2+ years Kitchen/Resturant experience
Compensation: $25.00 - $30.00 per hour
A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
No Experience Is Necessary
We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.
College Scholarships
At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
