Manufacturing Customer Service Representative (DH) - Inova Staffing
Mentor, OH 44060
About the Job
Manufacturing Customer Service Representative
Qualifications:
High school diploma or GED
Strong order entry skills
Ability to use Windows Office programs
Keyboarding skills of 35 wpm
Professional phone manners
Benefits:
Medical, Dental, Vision Coverage
Short term/long term insurance, life insurance & more
401k with Employer match
Sick time & Paid time off
Up to 10 paid holidays a year
Education & Growth opportunities
Tuition reimbursement
$19-$25 per hour
Responsibilities:
Accurate data entry of all purchase orders ensuring that all material and freight costs match exactly to customer’s purchase order, generate and check order acknowledgements, email to customer
Answer questions for customers and outside sales staff on the status of in-house and shipped orders, product information, invoicing discrepancies, availability, lead times, prices, freight costs
Prepare Returned Goods Authorizations and Credit Requests
Process credit card payments
Provide customer support through knowledge of our products and their applications
Respond to inbound sales calls
Maintain effective communication flow among customers (both internal and external to the company), management, and outside sales representatives
Prepare and follow up on quotations to customers
Follow-up on orders which require special handling, fabrication, or purchased parts by communicating/discussing with the appropriate/relevant parties’ i.e
the Customer, ISR, ASM, OM
Qualifications:
High school diploma or GED
Strong order entry skills
Ability to use Windows Office programs
Keyboarding skills of 35 wpm
Professional phone manners
Benefits:
Medical, Dental, Vision Coverage
Short term/long term insurance, life insurance & more
401k with Employer match
Sick time & Paid time off
Up to 10 paid holidays a year
Education & Growth opportunities
Tuition reimbursement
$19-$25 per hour
Responsibilities:
Accurate data entry of all purchase orders ensuring that all material and freight costs match exactly to customer’s purchase order, generate and check order acknowledgements, email to customer
Answer questions for customers and outside sales staff on the status of in-house and shipped orders, product information, invoicing discrepancies, availability, lead times, prices, freight costs
Prepare Returned Goods Authorizations and Credit Requests
Process credit card payments
Provide customer support through knowledge of our products and their applications
Respond to inbound sales calls
Maintain effective communication flow among customers (both internal and external to the company), management, and outside sales representatives
Prepare and follow up on quotations to customers
Follow-up on orders which require special handling, fabrication, or purchased parts by communicating/discussing with the appropriate/relevant parties’ i.e
the Customer, ISR, ASM, OM
Source : Inova Staffing