Marketing/Admissions Coordinator - Altoona Nursing & Rehab Center
Altoona, IA
About the Job
Job Description: Marketing/Admissions Coordinator
Hi! We’re thrilled you’re thinking about joining us: At Altoona Nursing and Rehabilitation Center, we put YOU first and offer fantastic career opportunities. Experience the DELIGHT of working for a company that cares about you and your career goals. Whether you are just beginning your Marketing/Admissions career or are a seasoned Marketing/Admissions Coordinator, we want you to call Altoona Nursing & Rehabilitation Center home. You’ll enjoy a positive, progressive, and fun place to work and reap the benefits of being Altoona's Marketing/Admissions Coordinator!
Duties and Responsibilities:
- Marketing and Outreach:
- Develop and implement marketing strategies and campaigns to promote Altoona Nursing and Rehab within the local community and beyond.
- Create marketing materials including brochures, flyers, and digital content to highlight the facility’s services and benefits.
- Build and maintain relationships with referral sources, including hospitals, physicians, and community organizations.
- Organize and participate in community events, health fairs, and promotional activities to enhance the facility's visibility.
- Admissions Process Management:
- Manage the admissions process from initial inquiry to move-in, ensuring a seamless and positive experience for prospective residents and their families.
- Conduct facility tours, provide information on services, and address any questions or concerns from potential residents.
- Collaborate with the admissions team to ensure accurate and timely processing of admission paperwork and documentation.
- Work with the clinical and administrative teams to coordinate move-in logistics and ensure readiness for new residents.
- Data Management and Reporting:
- Maintain accurate records of inquiries, tours, admissions, and marketing activities.
- Analyze and report on marketing campaign effectiveness, occupancy rates, and other key performance indicators.
- Provide regular updates and feedback to the facility’s leadership team on marketing and admissions activities.
- Customer Service and Relationship Management:
- Provide exceptional customer service and support to prospective residents and their families throughout the admissions process.
- Address any issues or concerns promptly and professionally to ensure a positive experience.
- Follow up with recent admissions and referral sources to maintain relationships and gather feedback.
- Collaboration and Teamwork:
- Work closely with the Regional Operations and Nursing Teams to ensure alignment with facility goals and to address any operational needs.
- Support facility staff with marketing-related tasks and initiatives as needed.
- Participate in team meetings and contribute to strategic planning and decision-making.
Qualifications:
- Education:
- Bachelor’s degree in Marketing, Business Administration, Healthcare Management, or a related field is preferred.
- Experience:
- Previous experience in marketing, sales, or admissions, preferably within a healthcare or long-term care setting.
- Proven track record of developing and executing successful marketing campaigns and managing admissions processes.
- Skills and Competencies:
- Strong interpersonal and communication skills with the ability to engage effectively with diverse audiences.
- Excellent organizational and multitasking abilities to manage multiple responsibilities and priorities.
- Proficiency in Microsoft Office Suite and experience with CRM systems or marketing software.
- Ability to analyze data, prepare reports, and make data-driven decisions.
- State Requirements:
- Familiarity with Iowa state regulations and industry standards related to nursing and rehabilitation facilities.
- Ability to obtain any required state-specific certifications or licenses.
Benefits:
- Competitive compensation!
- Tuition reimbursement assistance
- Comprehensive benefits package including Medical, Dental, Vision, EAP, Matching 401K, Life, and Disability
- We pay for license/certificate renewals, and CEUs
- Benefits effective 1st day following 30 days of employment
- Paid Time Off
- Holiday Pay
- Same Day Pay!
- Consistent support from the Regional Operations and Nursing Team
- And so much more!
The Marketing/Admissions Coordinator plays a critical role in enhancing the reputation and occupancy of Altoona Nursing and Rehab. We are looking for a motivated and enthusiastic professional who is passionate about providing excellent service and driving the success of our facility.