Marketing & Customer Service Representative - Nonprofit Campaigns - Remarkable Talent
Alexandria, VA 22304
About the Job
We are seeking a motivated and professional Marketing & Customer Service Representative to support our nationwide campaigns for renowned nonprofit charities. If you’re passionate about helping others, thrive in a customer-facing role, and enjoy contributing to impactful causes, we’d love to hear from you!
Responsibilities
- Respond to client inquiries and provide exceptional service.
- Update donor profiles using client dashboards.
- Stay up-to-date with campaign details and developments.
- Attend required campaign and office meetings to stay aligned with goals.
- Participate in marketing and strategy workshops to refine techniques.
- Engage with customers face-to-face at client events, maintaining a positive and professional demeanor.
- Continuously learn industry trends and improve skills through training.
- Manage customer inquiries by identifying needs, addressing concerns, and ensuring customer satisfaction.
Ideal Candidate
- Professional, comfortable with sales, and passionate about helping others.
- Confident, outgoing, and energetic with a team-oriented mindset.
- Strong listening skills with the ability to ask probing questions, understand concerns, and overcome objections.
- Excellent verbal and written communication skills.
- Ability to multitask in high-energy environments and manage competing priorities effectively.
What We Offer
- Base pay (hourly) plus performance bonuses.
- Flexible schedules with both full-time and part-time opportunities available.
- Travel opportunities for events and training, as desired.
- Merit-based growth potential into management and leadership roles.
- Access to comprehensive training and skill development programs.
Requirements
- Prior customer service experience is a plus (but not required).
- Ability to work independently and as part of a team.
- Professional, positive attitude, and comfortable in face-to-face interactions.
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Source : Remarkable Talent