Marketing Operations Manager - Quilt Software LLC
Phoenix, AZ
About the Job
Ever wondered how your favorite local shops compete with the big guys? That's where we come in. We're Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run jewelry stores – with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions.
If you get a kick out of supporting local businesses, love great software, and want to be part of a company that's powering Main Street, we'd love to chat. Come join us in our quest to keep local retail not just alive, but thriving!
Position Overview:
As a Marketing Operations Manager you will play a crucial role in providing the marketing team with the insights they need to operate and scale efficiently. You will collaborate with the different marketing functions (growth, content, customer, and events) to identify and develop reporting needed to support their operations and work closely with Marketing and Executive leadership to produce reporting for monthly and quarterly operating reviews. You will be responsible for collaborating with other business functions and the business intelligence team to optimize and expand insights provided by our first-class technology infrastructure.
Responsibilities:
- Collaborate with marketing and sales teams to define, produce, and analyze KPIs.
- Operationalize existing Salesforce, Hubspot, and google sheets reporting and work with business intelligence team to translate into the BI tool (Tableau).
- Manage marketing data to ensure accuracy. Collaborate with the Marketing and Sales Operations teams to establish an ongoing audit and enrichment processes.
- Monitor conversion and engagement metrics to continuously improve effectiveness of customer marketing and sales efforts.
- Create and maintain documentation of reporting resources. Provide training to new team members and ongoing training for new resources.
- Collaborate with business development function to ensure appropriate visibility into performance.
Competencies:
- 3-5 years experience in an analyst or operations role - preferably in B2B SaaS.
- High proficiency in excel or google sheets.
- Experience extracting, normalizing, and organizing data from disparate sources.
- Excellent time management skills: Ability to manage multiple projects simultaneously with multiple stakeholders and interdepartmental dependencies.
- Organizational skills: Management of dependencies across multiple stakeholders and technologies each with unique requirements.
- Adaptability: Willingness to learn and evolve in a fast-paced environment to meet the changing needs of customers and the business.
- Interest in new tools and technology: You appreciate that technology can improve efficiency and output and are eager to learn/experiment with tools at your disposal.
- Experience with CRM technology Salesforce and HubSpot.
- Experience with Google Search Console, Analytics, or looker studio preferred.
- Familiarity with Business intelligence tools is a plus.
What We Offer
- 401k with company match
- Medical, Dental, and Vision Plans, Company covers 75% of Premiums
- Paid Time Off
- Fully Remote Work environment
- Competitive salary
- Salary $80k - $90k, depending on experience
Remote, USA
