Marketing Support Agent - Solar Alternatives

Why Solar Alternatives?

We believe in doing well by doing good! Solar Alternatives' mission is to help our neighbors save money and secure a sustainable energy future with the best technology available. If you can support a high-technology product with purpose and value, then you may have a rewarding future in solar energy. Solar Alternatives specializes in Solar Energy, Standby Power, and Energy Efficiency, and in creating opportunity for those with the drive to set and achieve ambitious goals. We believe in recruiting, training and developing individuals with the attitude to assist clients and succeed.

Marketing Support Agent  

The Marketing Support Agent (MSA) manages lead flow and quality control into the company CRM and develops the company referral program. The MSA is critical to the call center and service teams by ensuring all inbound marketing contacts enter the database with speed and accuracy to receive a prompt response with improved conversion.  

Referrals are the company’s best lead source by quality, cost, and reliable flow. The MSA is responsible for overseeing Advocator, the company’s online client and employee referral system. This responsibility includes managing referrals and advocate development goals, implementing strategies and communication to build referral networks, and reporting on program growth and challenges.  

The Marketing Support Agent reports to the Call Center Supervisor. 

Responsibilities Include:  

• Receive and process incoming leads from all sources including inbound calls, referral system, email, partners, paid leads, events, and slack channel. 
• Regularly review automated lead sources and ensure nominal lead flow and intake. 
• Confirm successful manual and automated lead intake to CRM through data verification. 
• Coordinate with internal teams to ensure assignment and lead flow policies are followed. 
• Build and maintain relationships with advocates through regular communication and networking efforts. 
• Ensure successful follow-up with referrals by clarifying referral details and coordinating with advocates when needed. 
• Originate ongoing and special referral campaigns for internal, client, and general public program engagement. 
• Provide the Call Center Supervisor with weekly lead source reports and engagement efforts.  

Requirements

• Organized and goal-minded with phone calls and email.  
• Strong computer and MS Office skills 
• Excellent Communication Skills- Persuasive & Friendly  
• Consistent work schedule and availability  
• Ability to stay sharp, professional, and bright eyed with all contacts.  
• Ability to adapt to changing marketing and messaging requirements.  
• Ability to make outbound dials as needed in the call center. 
• Ability to work 40-50 daytime hours per week. 

Benefits

• Position includes salary plus success bonuses, $40k-60k expected earnings
• Advanced product and sales training to ensure success
• Unlimited earning potential, with commission and bonuses
• Two weeks paid leave, plus 7 bank holidays
• Use of professional company tools including customized CRM and VOIP system
• Qualified leads from the best sources available
• The peace of mind that comes with offering only best in class products, installation, and services
• Health insurance, vision, dental benefits standard
• 401K with company match