Marketplace Operations Manager - Qwick
Phoenix, AZ
About the Job
About Qwick
Qwick is changing the way people work. We match hospitality freelancers with businesses shift-by-shift through a technology-driven, app-based staffing platform. Our unique matching algorithm pairs top-rated, talented professionals with shifts that match their skillset. If you're eager to make a difference in the hospitality industry and tech space, love what you do, and lead with empathy and transparency, we want to hear from you!
About the Role:
As a Marketplace Operations Manager at Qwick, you will play a crucial role in managing shifts within your designated region. You will have the opportunity to collaborate with Sales, Account Management, and Supply Acquisition teams to ensure optimal supply levels for your region and partner heavily with these teams to ensure seamless execution. You will also be responsible for designing scalable low-code/no-code solutions to address marketplace challenges, partnering with the product team to deploy and operationalize new features.
Responsibilities:
- Manage shifts in the designated region, ensuring seamless operations and optimal marketplace performance.
- Collaborate with Sales, Account Management, and Supply Acquisition teams to maintain appropriate supply levels in your region.
- Design and implement low-code/no-code solutions to address marketplace challenges and enhance operational efficiency.
- Work closely with the product team to deploy and operationalize new features, ensuring seamless integration into the marketplace ecosystem.
You'll be a great fit if you enjoy:
- Solving complex problems related to marketplace operations.
- Collaborating cross-functionally with various teams.
- Demonstrating ownership and expertise in your domain.
- Having a genuine love for the hospitality industry, both for professionals and business partners.
- Enjoying the challenge of optimizing for the perfect amount of marketplace friction.
- Using low code / no code automation.
- Using or enjoy learning new technical skills (including SQL, Zapier, ReTool, Python)
Requirements and Qualifications:
- Proficiency and experience utilizing SQL
- Proven experience in marketplace or hospitality operations or a related role.
- Strong analytical and problem-solving skills.
- Familiarity with low-code/no-code solutions and their implementation.
- Ability to collaborate effectively with cross-functional teams.
- Passion for the hospitality industry and a customer-centric mindset.
- Flexibility and adaptability to thrive in a dynamic and ever-changing work environment.
Additional Information
Our cultural values are an important part of who we are and what we're building:
- Free to be us - We embrace diversity within mindsets, ideas, race, culture, background, and the things that make us uniquely us.
- Hustle responsibly - We work hard and we make time to rest and play in order to stay our best.
- Stand up for what's right - We don't just do the right thing, but we hold others accountable to act with integrity as well.
- We are human - We act with compassion to take care of ourselves, our team, our families, and the Qwick network.
- Constantly curious - We seek knowledge from within and outside of Qwick and are continually learning through our successes and challenges.
- Never give up - We welcome change, celebrate failure, and always keep moving forward.
Benefits (if eligible) Include:
- Competitive compensation
- Hybrid office environment
- 401K
- Medical, Dental, Vision, and Life Insurance
- Short and long-term disability benefits
- Pet benefits
Qwick is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class.
For more information on how Qwick uses your personal information, please view our Privacy Policy at https://www.qwick.com/privacy-policy/.