Mason Street Grill Host - Full Time - Mason Street Grill at Pfister

Description

Our team prides itself on delivering consistent, exceptional experiences. If you are passionate about the restaurant industry, energetic, and possess the ability to provide superior service, Mason Street Grill is in search of a Host. As a Host at Mason Street you will be responsible for greeting and escorting guests to tables as well as maintaining a courteous and efficient operation of the dining room to ensure superior guest satisfaction.    

Mason Street Grill in downtown Milwaukee has become a local favorite for delicious steak, hand-crafted cocktails, and jazz music. In addition to great food and drinks - we also have exceptional service you can't find anywhere else. At Mason Street, we want to serve experiences. Whether it's the upbeat aromas, the background sounds of live music, or the taste of a refreshing cocktail after a long day at work, we want to make sure that our guests' time spent with us will bring them back again and again.  

What you will be doing:

• Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant.
• Meet and greet guests as they arrive. Ensure even distribution of tables for each server.
• Verbally communicate to server the table number sat and the number of guests.
• Escort guests to tables, hand them menus, wine list, and inform guests of specials. 
• Beverage table if needed and/or time allows.      
• Clean and display proper menus before, during, and after shift.
• Assist with all to-go orders.
• Assist wait staff and bus staff as needed and perform other duties as assigned per Manager.

What we are looking for:

• Prior restaurant experience required.  Prior hospitality experience preferred.
• Flexible schedule preferred.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Ability to read, speak, and write the English language, to fully comprehend guest requests, memos, and reservations.
• Maintain a clean environment and ensure area is always organized.
• Ability to remember, recite, and promote a variety of menu items.
• Ability to move through a crowded room to seat guests.
• Ability to multi-task.

What's in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Discounted parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another while maintaining your service with the company
• Paid time off
• Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match and more! 

About us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Mason Street Grill is an equal opportunity employer.