Massage Therapist Trainer - Guerlain Spa at The Plaza Hotel

Compensation: This position is based on a 25% Service Commission vs $16.00 per hour + 18% Service Charge + Retail Commission compensation structure.

Company Overview Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.

Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.”

We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!

Job Summary 

The Massage Therapist Trainer is responsible for providing guests with comprehensive and professional massages, baths, and body therapies.  Must have excellent communication skills, problem-solving skills and maintain a high level of customer service standards.  Must have the ability to perform services using proper draping techniques while always maintaining the highest level of professionalism. Scheduling dependability and flexibility is a must.  Responsible for assisting all service providers with training, and product knowledge.

Responsibilities

• Understand and abide by TRILOGY and Guerlain Spa policy and procedures.
• Provide guests with a thorough and knowledgeable spa service.
• Demonstrate respect, sensitivity and concern for guests needs and concerns with a professional and pleasant manner.
• Setup and break down of designated treatment area with the highest respect of fellow co-workers by maintaining neat and well-stocked work areas.
• Provide spa guests with a tour of spa facilities when needed.
• Interact cooperatively with and with consideration towards guest and co-workers.
• Anticipate guests’ needs and adhere to FORBES and TRILOGY’s standards for guest service.
• Communicates guest problems or complaints to the Spa Manager on Duty.
• Maintain safety and sanitation standards.
• Decisions of a broad nature are made in accordance with general policy and procedures.
• Ensure all service providers deliver exceptional service.
• Ensure service providers are monitored and trained on new and existing protocols.
• Responsible for training all new service providers on spa treatments.
• Communicate any maintenance/general cleanliness issues to Spa Manager on Duty.
• Ensure equipment utilized for treatments in your department is in good operating order.

Qualifications

• Must have a High School diploma or equivalent.
• Must have current state Massage Therapy License.
• Previous supervisory positions held preferred.
• Candidate must be authorized to work in the US.
• Must have at least 3-5 years experience in a Massage Therapist position, preferably in a hotel/resort.
• Must be able to stand for long periods of time.
• Knowledge of Massage Theory, Anatomy, and Physiology.
• Must be polished, professional, and have a strong command of both written and verbal English.
• Must have a flexible schedule, including days, nights, holidays, and weekends, and must be available on an "On Call" basis, if needed.
• Must be organized, timely and detail-oriented.
• Basic Computer software skills.

Benefits/Perks

• Medical, Dental and Vision (Full-Time Employees only)
• 401K Matching
• PTO – Paid/Holiday Time Off
• VTO – Voluntary Time Off
• Discounts on Retail Products and Spa Services