Matching Grant Case Manager - Church World Service

About CWS:

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home. 

Purpose:

The Match Grant Case Manager is responsible for networking across the region to increase employment opportunities for refugee clients.  The Match Grant Case Manager is also responsible for providing employment services to eligible participants of the CWS Harrisonburg Employment Program, including: identifying eligible clients; enrolling clients in Match Grant; promoting programs with employers; offering support and employment services to clients to help them reach financial self-sufficiency in the U.S.; compiling data to submit to contractor; and completing monthly, quarterly, and annual reports to supervisor, contractor, and partners. 

 

Responsibilities:

• Work with staff, employers, and key stakeholders in the local community to ensure that eligible clients reach the goals of self-sufficiency in a timely manner.
• Identify employers in area served through current contacts, local Chambers of Commerce and outreach to other business and manufacturing organizations.
• Conduct outreach regarding the CWS Employment Program to employers through educational materials, presentations, one-on-one contact, cold calls and letters.
• Work with clients to remove barriers to employment and realize the goal of family self-sufficiency. Connect clients to in-house support and make referrals to external service providers.
• Identify support services that may assist clients in becoming self-sufficient, such as ESL, transportation, legal services, and childcare. 
• Provide individualized job development and job placement services to program participants. Develop plan of action and counsel clients in areas such as job interview skills, expected behavior on the job.
• Identify job opportunities suitable for clients, assist in filling out applications, set up interviews with potential employers, accompany clients to interviews, and follow up with employers until decisions are made. Negotiate job advancements when warranted.
• Follow-up with employers and clients after job placements to offer additional support as needed.
• Assist clients with identifying training programs related to their career goals and make referrals.
• Regularly contact clients for the enrollment period to continue to problem solve and make sure that they remain self-sufficient.
• Document all contacts and services in client case files and maintain case note logs. In addition to documenting all services, record clients’ employment-related progress in case file, including compliance, job offers, all placements, job retention, public assistance usage, follow-up on placements, and possibilities of upgrades. Complete all required reports.
• Address emergency situations as they arise and mediate conflict as necessary.
• Conduct regular reviews of client case files to ensure quality in service provision and fulfillment of documentation requirements.
• Responsible for collecting data and submitting required monthly, quarterly and annual reports to contractor.
• Collect relevant data and report to Employment Services Coordinator on a monthly basis.
• Engage in on-site monitoring visits conducted by CWS/IRP national staff and/or federal and state partners.
• Keep informed about refugee and immigrant issues, and available services to refugees, using current information to better identify and serve refugee clients.
• Advocate on behalf of refugees, and refugee-serving voluntary agencies.  Meet regularly, collaborate, and cooperate with other local refugee service coalitions.
• Represent the program at meetings and speaking engagements relevant to the responsibilities of the position.
• Undertake other duties as assigned, including client assessments, job counseling, job placement and follow-up.
• Work varied hours, including some night and weekend work.
• Valid drivers’ license, clean driving record and suitable vehicle for transporting clients required.

 

Qualifications:

Education: Bachelor's degree or equivalent work experience in lieu of degree

 

Experience:  Minimum 3 years of previous experience working with diverse populations to network across the community to increase employment opportunities for clients.  A background in case management or human service delivery is desirable.

 

Skills:

• Ability to organize and track detailed records electronically with set deadlines required.
• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.
• Able to communicate thoroughly and with self-confidence a broad range of information relating to program or department.
• Communicate detailed and/or technical information clearly, in writing and orally.
• Speak publicly with defined constituencies regarding specific assigned topics.
• Anticipate constituent needs and interests and take proactive steps to respond to them.
• Promote “transparency of information” by sharing relevant information with staff and other stakeholders.
• Language fluency preferences/requirements in written and spoken refugee language that is spoken in the Harrisonburg community preferred.

 

Special Requirements:

• This is an in-person position with a hybrid work schedule (3 days in office, 2 days in field) located in Dallas, TX
• The successful candidate must be computer literate, with proficiency in MS Office and internet applications.
• A valid driver’s license is also required, along with the ability to move furniture and donations. The candidate will be expected to transport clients in their own vehicle (mileage will be reimbursed) and must have a reliable working car for this purpose. 
• The successful candidate must pass a background check.
• Ability to lift 25 lbs. of weight. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• Must be willing to work evenings and weekends on occasion as job requires.
• During busy times other duties may be assigned.

Benefits :CWS offers a competitive benefits package that includes:    - 403 (b) Retirement Plan                                               - Medical, Dental and Vision Insurance                                                  - Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)  - 14 Official Holidays  - 12 Sick Days Off (Accrued monthly)                                      - Life Insurance and AD&D                                             - Long Term and Short-Term Disability                                                  - Employee Assistance Program (EAP)                                                 - Health Savings Account                                               - Flexible Spending Accounts      - Commuter Benefits