Material Damage Inside Adjuster (Trainee) - Knoxville Claims Office - Erie Insurance

Division or Field Office:

Knoxville Claims Office
Department of Position: Claims Department
Work from:
Knoxville Claims Office Salary Range:
$42,343.00-$67,639.00*

salary range is for thislevel and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

This position will be posted until November 29th, 2023. Candidates will be notified of the next steps in the interviewing process in December 2023. The target start date for the training program is February 5th, 2024.

This is an in-office position based in the Knoxville Claims Office.

This position offers challenging work, excellent pay, an exceptional work environment, and a comprehensive Total Rewards package.

Who should apply?

• We are seeking a diverse slate of exceptional candidates who share our passion for providing exceptional service.
• We are looking for individuals that work well under pressure, can work independently, and individuals that are looking for a comprehensive training program and learning environment.

How the program works:

• The 2-3-month training program will require multiple weeks of training at our Home Office in Erie, PA, which will prepare you for immediate success as a Material Damage Inside Adjuster. Travel and accommodations will be provided.
• The Smart Start class of Material Damage Inside Adjuster Trainees will consist of both classroom and hands-on training activities in the ERIE Technical Learning Center (in Erie, PA), where individuals will learn ERIE's processes and systems.
• Trainees will be provided with field experiences and opportunities to learn about workflows within their branch office and apply what they have learned to claims that they handle alongside their mentors and supervisors.
• This program gives interested individuals comprehensive training to successfully prepare them for the Material Damage Inside Adjuster role. Additional program details, expectations, and timing will be discussed during the interview process.

Check out this video that showcases ERIE's corporate offices: https://www.youtube.com/watch?v=GQBh-yvmqQ0

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Participates in formal ERIE claims training program. Learns and assists in claims handling operations and processes.

Duties and Responsibilities

Successfully completes assigned projects independently, using information and skills acquired in the training program, according to course objectives and timeline.
Accompanies Material Damage Inside Adjusters or Property Inside Adjusters during the investigation of claims and in handling other related claims functions as required.

Develops and demonstrates a working knowledge of the computer based estimating system applicable to the role.

Handles claim functions such as establishing reserves, taking statements, documenting activities, conducting investigations and adjudicating losses to their final disposition.

Interacts with Agents and district sales managers in assigned territory to become familiar with claims and underwriting issues.

Works with mentor and supervisor shadowing and taking ownership of clear understanding and expectations of the role

The first duty listed is the function identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Competencies

Customer Focus

Nimble Learning

Values Diversity

Collaborates

Cultivates Innovation

Decision Quality

Ensures Accountability

Instills Trust

Optimizes Work Processes

Self-Development

Qualifications

High school diploma or equivalent required.

Bachelor's degree preferred.

Valid driver's license and good driving record preferred.

Successful candidate must commit to transitioning to the Material Damage Inside Adjuster I role, agree to role requirements, and successful completion of the training program, where 'successful' means receiving a rating of 'Succeeding' on the course-end performance appraisal.

Additional skills, abilities and qualifications for the Material Damage Inside Adjuster I:

Obtain and maintain license as required by state.

Travel for training maybe required.

Physical Requirements

Climbing/accessing heights; Rarely

Driving; Occasional (
Lifting/Moving 0-20 lbs; Occasional (
Lifting/Moving 20-50 lbs; Occasional (
Ability to move over 50 lbs using lifting aide equipment; Occasional (
Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)

Pushing/Pulling/moving objects, equipment with wheels; Occasional (

Nearest Major Market: Knoxville