Material Damage Supervisor - Erie Insurance

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

We strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.

• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.

• A pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.

• A 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.

• Paid vacation, personal days, sick days, bereavement days and parental leave.

• Career development, including a tuition reimbursement program for higher education and industry designations.

• Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours forservice to your community; and dollar-for-dollar matching of your charitable gifts, up to $12,500 a year.

Position Summary

Assists the claims manager or Senior Material Damage Supervisor in overseeing the Material Damage Section and handling material damage claims.

• The successful candidate will supervise a team comprised of Material Damage Personnel throughout the state of WI
  
• The successful candidate will work a hybrid schedule (3 days in the WI branch office/ 2 days at home)
  
• The successful candidate will preferably have completed AIC designation, SCLA, I-car, and may be involved in DEI initiatives

Duties and Responsibilities

Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.

Reviews claim correspondence and provides counsel on further action.

Reviews claims in process on a regular basis and takes appropriate follow-up or closing action.

Directs salvage disposal, reviews reports, payments and buyers. Negotiates with salvage auctions and salvage yards on behalf of the company.

Handlesmaterial damage claims complaints and inquiries.

Reviews production results and field office procedures with the Senior Material Damage Supervisor or claims manager to assess adjuster performance and compliance. Implements and monitors related systems and procedures as required.

Maintains working knowledge of material damage adjusters' files.

Assists in handling the maintenance and disposal of company-owned vehicles.

Assists in training branch claims personnel and provides material damage expertise and service to Agents.

Acts on behalf of the Senior Material Damage Supervisor in the incumbent's absence.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident

The first six duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

Competencies

Collaborates (Leader)

Self-development (Leader)

Customer Focus (Leader)

Instills Trust (Leader)

Persuades (Leader)

Decision Quality (Leader)

Drives vision and purpose (Leader)

Nimble Learning (Leader)

Cultivates Innovation (Leader)

Develops Talent (Leader)

Plans and Aligns (Leader)

Ensures Accountability (Leader)

Values Diversity (Leader)

Optimizes Work Processes (Leader)

Qualifications

High school diploma, or equivalent, required. Two to three years of previous experience in an auto body shop, including writing estimates, or equivalent, required. Three years of previous experience in material damage appraisal work, experience as a Claims Supervisor, or equivalent, required. Some previous supervisory experience preferred. Position requires the incumbent to serve on Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks. Valid driver's license and the ability to operate a motor vehicle.

Physical Requirements

Lifting 0-20 lbs; Occasional (
Lifting 20-50 lbs; Occasional (
Lifting Over 50 lbs; Occasional (
Driving; Occasional (
Pushing/Pulling; Occasional (
Manual Keying/Data Entry; Often (20-50%)

Climbing; Rarely

Nearest Major Market: Waukesha
Nearest Secondary Market: Milwaukee