Medicaid Technical Service Delivery Manager (MES/Medicaid Enterprise Systems) - Maximus

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

Essential Duties and Responsibilities: - Oversee daily operations including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing, and compliance. - Ensure project compliance with all applicable requirements of the client?s regulations as well as corporate policies. - Manage direct reports including developing performance goals and objectives. - Manage subcontractors that provide services to program. - Manage audits of operations. - Collaborate with other managers to ensure effective coordination of activities. - Develop and implement operational policies and procedures in collaboration with other key stakeholders. - Establish and maintain effective relationships with clients and other external entities. - Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency. - Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance. - Monitor performance against key indicators established internally or by the clients. - Develop solutions to issues or complex problems. Minimum Requirements: - Bachelor's Degree in related field. - 7-10 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree.

Maximus is seeking an experienced Service Delivery Manager to oversee our Medicaid Provider Management System. This role will be the primary interface to the customer and will be responsible for overseeing the activities of a team of 5+ people. This role requires "hands on" oversight ensuring excellence in both Service Delivery and Customer Experience.

Roles

• Lead a team of staff developing and maintaining a Medicaid Provider Management System.
• Assign and oversee the daily tasks of technical personnel ensuring the team is actively working toward established milestones.
• Hold regular team meetings to determine progress and address any questions or challenges.
• Delegate tasks, provide clear directions, and inspire collaboration and teamwork with the IT delivery team.
• Act as a key contact with customers who have technical delivery issues
• Ensure client satisfaction throughout the service delivery process.
• Develop status reporting both internally and to the customer providing insight into system and team performance.
• Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery.
• Developing a deep understanding of the project to gain insights into the scope of service delivery.
• Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery.
• While not required to be hands-on with technical work, must have a good understanding of IT systems, infrastructure, and emerging technologies to effectively communicate with technical and customer teams.
• Deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management.
• Execute delivery process so that the distributed resources can work as an effective, objective driven and collaborative global team.
• Proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.
• Maintain Strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
• Leverage the existing tools or put in place new ones to ensure effective execution of projects.
• Adept at analyzing complex situations, identifying problems, and proposing effective solutions.
• Knowledge of budgeting, cost management, and financial planning to ensure that services stays within budget and aligns with financial goals.

• Ability to deal with ambiguity.
• Strong analytical and problem resolution skills; able to multi task and prioritize effectively.
• 5+ years' experience leading service delivery teams
• 2+ years' experience as customer interface for service delivery teams
• Healthcare experience preferred

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We?re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.