Medical Administrative Support Specialist - International SOS Government Medical Services

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defence and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

We are seeking a detail-oriented and organized Medical Administrative Support Specialist to join our healthcare team. The ideal candidate will provide essential administrative and clerical support in a healthcare setting, ensuring that medical records and other critical documentation are accurately managed and processed. This role requires a strong understanding of medical terminology, proficiency in Microsoft applications, and the ability to work effectively with diverse organizations and personnel.

Specific Responsibilities:

• Medical Records Management:

  • Review medical records using agency-specific work orders to ensure completeness and accuracy, including verifying that each sheet contains appropriate identifying information.
  • Ensure the presence of examinee and provider signatures and verify that all components of the medical records are received and legible before forwarding to the Medical Records Technicians and reviewing Medical Officer (RMO).
  • Maintain and utilize the medical records database for tracking missing medical information and use tracking systems to check off medical exam components for end-of-month reviews by Team Leads.

• Administrative Support:

  • Provide administrative and clerical support to FOHS staff, including both federal and contractor employees.
  • Maintain office files for assigned work and ensure that information is readily available for retrieval.
  • Type a variety of memorandums, letters, reports, and other documents as requested, utilizing Microsoft applications and basic computer and website use.

• Operational Coordination:

  • Coordinate moderately complex activities within the assigned team to ensure service delivery meets or exceeds client expectations.
  • Communicate with Private Provider case coordinators and health unit staff to request missing medical documentation from medical exams.
  • Operate a computer to process, store, and retrieve health information.

• Support Services:

  • Coordinate and implement a broad range of duties vital to FOHS operations, including secretarial and reception tasks, clerical duties, office equipment management, conference and meeting planning, and travel support.
  • Handle information and data processing tasks, including generating reports, mail distribution, photocopying, faxing, records management, and telecommunications management.
  • Oversee day-to-day operations of the smoking cessation program, including organizing phone interviews, ordering and mailing supplies, acting as a resource contact for Occupational Health Clinics (OHCs), conducting phone interviews, and keeping handouts and related documents up to date.
  • Track quit rate statistics and renew agreements annually.
  • Assist OHCs in obtaining materials for education programs.

• One (1) year of medical administrative support experience in a physician’s office, clinic, or other healthcare facility.
• Experience working with medical records and familiarity with medical terminology, science, and technology terms.
• Proven ability to interact effectively with various organizations representing diverse backgrounds, points of view, and levels of authority.
• Proficiency in Microsoft applications, basic computer and website use.
• Strong organizational and multitasking abilities, with attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to handle sensitive information with discretion and professionalism.
• Experience in medical billing and coding tasks is a plus.
• Familiarity with eClinicalWorks software and knowledge of HIPAA regulations.
• Ability to provide excellent customer service to patients and visitors.
• Bilingual proficiency is advantageous.

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. 

Compensation - Min: $60,000| Max: $80,000

This position is in the proposal stage, we are waiting to be awarded the project.

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and other benefits. The final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits - This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus.  International SOS complies with all federal, state, and local minimum wage laws.

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.