Medical Assistant, Certified - Duke Children's Creekstone (Commitment Bonus Eligible) - Duke Health

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION:

Duke Children’s Creekston – 4709 Page Road

$7,500 Commitment Bonus Eligible | Paid out in 2 equal installments over 12 months in 6-month increments (6 months and 12 months).

**Only new hires who have not worked for Duke University Health System in the past 12 months (at the time of offer) are eligible to receive the Commitment bonus.**

JOB SUMMARY:

We are seeking a Medical Assistant, Certified in our Duke Children’s Creekstone located in Durham, NC to be an integral member of the healthcare team and provide direct and indirect care to patients.

JOB DUTIES AND RESPONSIBILITIES:

• Answer telephones and greet patients
• Schedule and reschedule appointments
• Update and file patient medical records
• Fill out school/ FMLA forms
• Handle correspondence
• Assist with hospital admissions
• Arrange for laboratory services
• Handle charge capture for billing purposes
• Perform other administrative duties as directed
• Clinic Duties may include but not limited to the following: Assist medical and nursing staff in a variety of tasks including:
• Taking medical histories and recording vital signs
• Assist with obtaining prior authorizations
• Assist patients with form completion.
• Explaining treatment procedures to patients utilizing predetermined protocols
• Preparing patients for examinations and procedures
• Assisting the physician during the examination and procedures
• Collect and prepare laboratory specimens
• Perform basic laboratory tests on the premises. Dispose of contaminated supplies
• Promote patient/family understanding of the educational content and his/her involvement in the plan of care, and document in patient record.
• Prepare and administer medications as directed by a physician and document in patient care record.
• Tee up and forward prescription refills as directed.  Telephone prescriptions to a pharmacy.
• Perform finger/heel sticks.
• Prepare patients for x-rays, tests and procedures.
• Change sterile and non-sterile dressings.
• Perform other clinical functions as delegated and supervised by the nurse or physician.
• Perform patient intake including: obtaining vital signs (including manual blood pressures), administering survey tools, data collection, education screens, assisting patients with ambulation/toileting, reviewing patient medications, assisting patients with preparing questions for provider visit.
• Completing procedural tasks including:  administering vaccinations and medications according to protocols and provider orders, A1C, specimen collection and correct labeling, assisting with clinic-performed procedures (including skin testing, Nexplanon insertions/removals, EKGs, place holter monitors), reviewing pre-printed material with patient/family, bill for nursing procedures.
• Monitor and initiate corrective action to maintain the environment of care, including equipment and material resources. 
• Documentation in electronic health record.  Performing administrative tasks as mentioned above.

JOB ELIGIBILITY REQUIREMENTS:

• Graduation from accredited Medical Assistant program strongly preferred.
• High school or GED graduation required.
• Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.
• BLS required. 

JOB HOURS:

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.