Medical Assistant (CMA) - Lead - Primary Care - Samhealth Test account

• JOB SUMMARY/PURPOSE
  • Assists practitioner in performance of procedures, telephone prescription orders/refills, maintaining patient records and relaying test results. Acts as a lead/resource for back office staff, which may include monitoring and training staff.
• DEPARTMENT DESCRIPTION
  • The Primary Care teams at Samaritan Health Services offer complete health care for all family members from newborns to seniors through their pediatric, family medicine and internal medicine providers. They encourage and offer preventive care, including annual exams, health screenings and counseling regarding health and lifestyle.
• EXPERIENCE/EDUCATION/QUALIFICATIONS
  • High school diploma or equivalent required.
  • Certified Medical Assistant (CMA) required.
  • Healthcare Provider BLS required.
  • Previous medical back office experience/medical assistant training, or completion of a CMA program required.
  • Two (2) years experience in a healthcare setting required.
  • Experience or training with phone systems, fax machines and copy machines required.
  • Experience or training with clinic computer software programs required.
  • Previous leadership/supervisory experience preferred.
• KNOWLEDGE/SKILLS/ABILITIES
  • Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.
  • Adaptability/Flexibility - Ability to respond quickly and appropriately to situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt to offer best possible care to patients.
  • Conflict resolution - Ability to proactively resolve conflicts in a positive and constructive manner. Possess the knowledge and skills to handle complaints, settle disputes, and negotiate with others to reach mutually beneficial decisions.
  • Problem Solving - Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.
  • Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
  • Compliance - Ability to evaluate information to determine compliance with laws, regulations, or standards. Use knowledge and judgment skills to determine whether events or processes comply.
• PHYSICAL DEMANDS

  • Rarely
    (1 - 10% of the time)

    Occasionally
    (11 - 33% of the time)

    Frequently
    (34 - 66% of the time)

    Continually
    (67 – 100% of the time)

    WALK - INCLINE

    LIFT (Floor to Waist: 0"-36") 40 - 60 Lbs

    LIFT (Knee to chest: 24"-54") 20 - 40 Lbs

    PULL (0-20 pounds force)

    CLIMB - STAIRS

    LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs

    LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs

    LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

    LIFT (Overhead: 54" and above) 0 - 20 Lbs

    SQUAT Repetitive

    KNEEL (on knees)

    REACH - Upward

    SIT

    WALK - LEVEL SURFACE

    LIFT (Knee to chest: 24"-54") 0 - 20 Lbs

    SQUAT Static (hold >30 sec)

    ROTATE TRUNK Sitting

    ROTATE TRUNK Standing

    FINGER DEXTERITY

    PINCH Fingers

    CARRY 1-handed, 0 - 20 pounds

    CARRY 2-handed, 0 - 20 pounds

    MANUAL DEXTERITY Hands/wrists

    STAND

    BEND FORWARD at waist

    REACH - Forward

    GRASP Hand/Fist

    PUSH (0-20 pounds force)

    PUSH (20-40 pounds force)

    PUSH (40-60 pounds force)

    PUSH (60 or more pounds force)

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