Medical Assistant - Fulton Primecare North - Oswego Health

Job Title: Primecare Medical Assistant Department: Oswego Health Medical Practice

Reports to: Site Manager Revision Date: 7/2/2024

Job Summary: The Medical Assistant works under the direction and supervision of the onsite practice leadership, clinicians, and the general direction of the Clinical Operations Director and Executive Director in accordance with the objectives, policies and procedures of Oswego Health Medical Practice and established professional standards.

Duties/Responsibilities:

• Room patients and prepare for clinician by recording vitals, confirming visit reason, completing medication reconciliation and documenting medical history.
• Record all patient care provided in a precise and detailed manner following established procedures for charting.
• Use electronic health record system(s) per policy and procedure as assigned.
• Assemble, use and maintain required equipment.
• Maintain proper level of stock and supplies in exam/procedure rooms.
• Regularly check emergency equipment per office policy.
• Follow policy and procedure for routine cleaning and sterilization of equipment and supplies.
• Communicate respectfully with patients and demonstrate supportive and understanding behavior when in contact with patients and/or family members.
• Utilize the chain of command to assist in resolution of patient concerns.
• Perform other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills, as well as active listening skills.
• Ability to provide superior patient experience in an office setting is required.
• Ability to work effectively and communicate effectively in a team environment; continuously looking for solutions to improve patient care.
• Ability to cost-effectively manage use of resources and supplies.

Education and Experience:

• Associate’s degree and/or three years related experience preferred.
• Customer service experience preferred.
• Health care experience preferred.

Working Conditions:

• Requires department specific orientation.
• Position may require some travel.
• Requires frequent walking, standing, bending, and lifting using proper body mechanics.
• Position requires attendance, as scheduled, to ensure requirements are met.
• May require assembling, operating, checking, and maintaining equipment.
• Requires attending meetings as well as participation on committees as required.
• May require participation in in-service programs, cross-training, and mandatory classes.
• Occasionally requires assignments to other practices/schedules as needed.
• Complies with DOH requirements for annual health assessments and required immunizations.
• Maintain confidentiality in all patient, hospital, and physician-related information; demonstrate complete discretion when discussing patient information.

Pay Range:$16.70-$20.04/hr

Employee salary is based on commensurate experience and other qualifications.

The mission of Oswego Health is to provide accessible, quality care and improve the health of residents throughout Oswego County. As a nonprofit healthcare system that was established in 1881, Oswego Health is proud to continue to be one of Oswego County’s largest employers. More than 1,200 employees spread throughout its 17 locations, work for the Oswego Health system, which includes the 164-bed community hospital with a brand new Medical Surgical Unit, a 32-bed state-of-the-art psychiatric acute-care facility with multiple outpatient behavioral health service locations, The Manor at Seneca Hill, a 120-bed skilled nursing facility, and Springside at Seneca Hill, an independent retirement community. The health system also operates Oswego Health Home Care, the only hospital-based certified home healthcare agency in the County as well as two outpatient centers, including the Fulton Medical Center, offering urgent care, lab, medical imaging, physical therapy, and occupational health services; and the Central Square Medical Center, offering urgent care, lab, medical imaging, and physical therapy services. In addition, Oswego Health includes the Oswego Health captive professional corporation, Physician Care P.C., providing physician services in orthopedics, cardiology, ENT, gastroenterology, breast care, audiology, general surgery, bariatrics, and primary care.

EQUAL EMPLOYMENT OPPORTUNITY

Oswego Health is committed to providing equal opportunity in all employment-related matters, without regard to race (including traits historically associated with race), creed, color, religion, sex/gender, national origin, age, marital or familial status, disability, pregnancy-related condition, sexual orientation, gender identity, gender expression, transgender status, citizenship status, ancestry, arrest/conviction record, military or veteran status, domestic violence victim status, genetic predisposition or carrier status, reproductive health decision making, relationship or association with a member of a protected category, or any other legally protected characteristic. Decisions affecting your position including, but not limited to, recruitment, hiring, placement, promotion, transfer, compensation, benefits, training, tuition assistance, leaves of absence, disciplinary action, layoff/recall, and terminations will be made in accordance with this policy