Medical Assistant/Medical Receptionist Internal Medicine Part Time - University Hospitals

A Brief Overview

This position is responsible for performing basic Medical Assistant and Medical Receptionist, scheduling, registration and medical record duties to support practice operations in a busy Internal Medicine office in Mentor. 

Part Time Hours: 12:00 PM to 5:30 PM on Monday, Tuesday, Thursday and Friday AND  rotating Saturdays from 8:00 AM to 1:00 PM

What You Will Do

• Facilitates unit operations by managing patient flow.
• Assist with front desk duties specific to department, including scheduling patients, collecting and verifying patient payor information and other patient documentation.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Schedules and cancels patient appointments. Greets patients, families and visitors. Registers patients, verifies data and assists with completing forms. Obtains and updates demographic, billing and third party coverage information. Explains policies and procedures to patients, families, and visitors as needed.
• Obtains and prepares medical records for patient appointments and inserts appropriate forms. Reviews medical records for completeness. Initiates procedures to locate missing information prior to the patient visit. Files records, correspondence and reports into the medical record after completion of patient visit and maintains file system in order. Copies medical records as needed.
• Answers and screens incoming telephone calls, takes accurate and thorough messages. Promptly triages emergency telephone calls.
• Schedules procedures. Instructs patients and families regarding preparation for procedure and post procedure needs.
• Listens courteously and responds to patient questions, concerns, and/or refers to the appropriate individual.
• Presents statements to patients following their visits. Collects office visit fees from patients. Discusses status of accounts and outstanding balances with patients. May assist with billing.
• Arranges referrals and completes required referral paperwork.
• Regularly inventories and orders office supplies.
• Keeps work and waiting areas neat and organized. Sorts, stamps and distributes incoming mail and prepares outgoing mail.
• Calls patients to remind them of appointments, calls about test results as directed by the physician, may also schedule testing. Follows-up on missed appointments.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• Completion of a Medical Assistant Program (Required) 
• Highschool Diploma or GED equivalent

Work Experience

• clinical experience as a Medical Assistant 
• 1 year of experience as a Receptionist (required)

Knowledge, Skills, & Abilities

• Able to communicate effectively with people from varied socioeconomic backgrounds. (Required proficiency)
• Able to organize changing work assignments. (Required proficiency)
• Medical terminology an understanding of third party reimbursements, CPT and ICD-9 coding (Preferred proficiency)

Licenses and Certifications

• Certified Medical Assistant (CMA) (Preferred)

Physical Demands

• Standing Frequently
• Walking Frequently
• Sitting Rarely
• Lifting Frequently 50 lbs
• Carrying Frequently 50 lbs
• Pushing Frequently 50 lbs
• Pulling Frequently 50 lbs
• Climbing Occasionally 50 lbs
• Balancing Occasionally
• Stooping Frequently
• Kneeling Frequently
• Crouching Frequently
• Crawling Occasionally
• Reaching Frequently
• Handling Frequently
• Grasping Frequently
• Feeling Constantly
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Constantly
• Eye/Hand/Foot Coordination Constantly

Travel Requirements

• 10%

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