Medical Assistant - Steward Health Care System

Position Summary

This position is to function as a member of the clinical team and completes assigned daily clinical operations to ensure smooth day to day operations in the SMG physician practice. The Medical Assistant I must maintain a professional, positive manner when talking with patients (and all customers) in-person, over the phone or via email.

Key Responsibilities

• Works closely with providers to assist in delivering world class care to patients.
• Provides a high level of customer service to all new and existing patients of the practice.
• Rooms patient and prepares the patient for the provider visit.
• Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.
• Records patient history, chief complaint, pharmacy information, prescription list, etc into EMR for physical.
• Obtains required consents, completes required forms as needed for specific visit types.
• Performs in office testing and EKGs as needed. Required to perform controls on certain in-office tests.
• Assists provider with in-office medical procedures.
• Properly labels all specimens, adhering to SMG policy.
• Chaperones Providers as required.
• Administers vaccines and medications as ordered by provider, adhering to SMG policies.
• Responsible to follow TCM (Transitional Care Management), CCM (Chronic Care Management) and RPM (Remote Patient Monitoring) workflows if active in the practice.
• Stocks rooms and monitors expiration dates of exam room supplies.
• Monitors and logs medication/vaccine refrigerator temperatures.
• Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.
• Follows scheduling rules and direct schedules patient visits in other SMG practices.
• Reviews schedules (clinical pre-visit review) to ensure the provider has what the patient visit is for. Example: results, consult notes, hospital notes etc. If not available, contacts facility or other practice to obtain them.
• Schedules patient appointments and appropriate testing as ordered by provider upon check out from appointments or any other time as requested.
• Performs outreach to select patient groups as directed for patient care and quality and then schedules specialty appointments and testing as required.
• Responsible to inform manager of clinical supply needs or assists with ordering.
• Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
• Works assigned clinical buckets timely.
• Must be able to work independently with little supervision.
• Adheres to SMG policies.
• Always uses discretion to ensure patient confidentiality.

Skills

• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred. (Athena preferred but not required)
• Experience with Microsoft Office, Word, Excel, and Outlook preferred.

Education & Experience

• High School Diploma or equivalent required.
• Education from approved medical assistant program or equivalent.
• One to three years as a medical assistant preferred.