Medical Assistant/Phlebotomist Level 1 at CAN Community Health

CAN Community Health, one of the nation's largest providers of HIV Services, has an exciting opportunity for a Medical Assistant/Phlebotomist Level 1 in our clinic located in Norfolk, VA.

We are looking for someone who is passionate about serving the needs of individuals impacted by HIV and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values. We offer a good quality of life with an excellent daytime schedule, competitive pay with a bonus plan, premiere benefits package with a retirement plan with a generous company matching contribution. We have received recognition in 2023, 2022, 2021, 2019, & 2018 NPT's Best Non-Profit to Work for Award.

CAN is a Drug-Free Workplace. All potential hires will be required to take and clear a pre-employment drug screen upon job offer.

Starting Rate: $41,000 or higher based on experience.

You can find out more about us by visiting our website at www.cancommunityhealth.org. Apply Today!

Statement of Purpose: Medical Assistant/Phlebotomist Level 1

This position is responsible for the performance of a combination of administrative and clinical tasks within the clinic setting. Provides patient care under the direct responsibility and supervision of a Nurse, Medical Provider, Advanced Practice Registered Nurse (APRN), or Physician Assistant (PA) depending on local state regulations. Works as part of the multidisciplinary team, to enhance patient's quality of life and wellbeing.

Career Path: Medical Assistant/Phlebotomist Level 1

Medical Assistants manage a varying degree of skill and work depending on their certifications, community engagement participation, and participation in CAN sanctioned specialty roles or committees. There are three MA levels: MA 1, MA 2, and MA 3. A level and salary are assigned based on their participation, skill level, experience, and education. An MA can directly affect their career path (level) based on their work to increase the size and scope of their participation in activities and skill development. Levels are reviewed at minimum annually as part of the annual review/merit cycle.

Essential Functions: Medical Assistant/Phlebotomist Level 1 (these includes clinical and administrative duties)

Clinical Duties: Medical Assistant/Phlebotomist Level 1 As established by local state Medical Assistant scope of practice.

• Promotes and practices CAN Community Health Inc's mission, vision, guiding principles, and values and follows its policies and procedures.
• Greets and rooms patients into appropriate exam rooms.
• Performs patient triage including the assessment of vital signs and measurement of anthropometric measures, and reviews patient chart to ensure all necessary documentation is present, current, and complete to facilitate visit with the provider visits.
• Obtains Chief complaint, and pertinent information regarding patient visit as well as required patient history.
• Prepares chart to include all diagnostic documentation as needed for patient care.
• Prepares patients for physical examinations and/or procedures and assists the provider accordingly.
• Explains medical procedures to patients.
• Communicates information obtained through telephone encounters to nurse, and medical provider for proper management.
• Prepares and administers medications, including by intramuscular, intradermal, and subcutaneous injections—including vaccinations/immunizations, as directed by a physician or other licensed provider (e.g., a nurse practitioner or physician assistant)
• Conduct tests and procedures as directed, such as EKG's, urine dipsticks, glucometer, etc.
• Draws blood (Phlebotomy) and obtains other specimens and processes these as required.
• Performs Rapid Tests for Pregnancy, UTIs, STIs.
• Collects oropharyngeal and nasal swabs for Influenza, Streptococcus, and SARS.
• Assists provider with minor surgical procedures (wound care, suture, and staple removal, etc.)
• Administers nebulizer treatments, as ordered by licensed provider.
• Disinfects (wipes down) exam room surfaces and medical equipment, per policy.
• Maintains temperature logs for all clinic refrigerators containing specimens and medications.
• Monitors patient flow after check-in and collaborates with clinic team members to coordinate patient care and services.
• Practices safety, environmental and/or infection control methods.
• Documents all patient information and results accurately in the patient's chart in a timely manner.
• Prepares and distributes reports within the clinic and to the health care team as necessary.
• Prepares records/documents in response to requests from other health care providers.
• Requests diagnostic test results from outside laboratories and/or other health care providers.
• Provides assistance with referrals and coordinates services with other organizations, federal and local programs.
• Performs required medical procedures associated with research projects, and maintains complete and thorough documentation, as required by the principal investigator or designated staff.
• Manages clinical supplies inventory and coordinates orders for re-stocking with Nurse Manager or Practice Administrator.
• Assists with referrals and coordinates services with other healthcare facilities, organizations, and federal and local programs and collaborates with clinic team members to coordinate patient services.
• Maintains required equipment and supply logs (AED, Eye Wash, Vaccine Fridge, PPE, etc.)
• Follows all health and safety protocols and procedures as part of CAN's infection control, OSHA, HIPAA, Stericycle, and Confidentiality policies.
• Serves and protects the Organization by adhering to professional standards, institutional policies and procedures, federal, state, and local requirements.
• Participates and strives to achieve assigned Annual Performance Objectives as established by CAN leadership.
• Continuously demonstrates clinical competency with medical assistant skills and safety procedures and utilizes universal precautions where appropriate.
• Wears name badge with credentials visible to patients.
• Adheres to ethical and legal standards of practice.

Administrative Duties: Medical Assistant/Phlebotomist Level 1

• Assists with Patient Experience Expert (PExP) - Front desk, and Health Information Management (HIM) duties when required.
• Performs general front office and administrative duties.
• Works with general office / clinic equipment (copier, fax, telephone, scanners, etc.)
• Verifies patient's medical insurances.
• Collaborates with Partner agencies as needed.
• Assists with patient scheduling as needed.
• Performs billing and coding of services.

Education/Professional Experience: Medical Assistant/Phlebotomist Level 1

1.Medical Assistant Certification issued by an accredited institution approved by the local state, or a minimum of 3 years' experience working in a health care setting.

2. Basic Cardiac Life Support (CPR) Certification

3.Electronic Medical Records training

Knowledge, Skills and Abilities Required: Medical Assistant/Phlebotomist Level 1

Knowledge: Medical Assistant/Phlebotomist Level 1

1. Knowledge of HIV and STI medical terminology, procedures, medications, and accepted treatment practices.
2. Knowledge of local, federal, department, and OSHA/Stericycle rules, regulations, and mandates.
3. Knowledge of medical terminology, procedures, medications, and accepted treatment practices.
4. Knowledge of patient evaluation and triage procedures.

Skills: Medical Assistant/Phlebotomist Level 1

1. Skill in patient triage in person, on the phone, or via telehealth, and transmitting information to nursing / clinical team.
2. Skills in answering the telephone in a pleasant and helpful manner.
3. Adept at venipuncture, phlebotomy, finger sticks, and specimen processing.
4. Skill in time management, problem solving, multitasking, and prioritizing care.
5. Skill in preparing/maintaining records, writing reports and responding to correspondence.

Abilities: Medical Assistant/Phlebotomist Level 1

1. Ability to work with minimal supervision.
2. Ability to communicate clearly in a professional manner.
3. Ability to maintain quality control and safety standards.
4. Ability to read and interpret lab orders requested by medical providers.
5. Ability to react calmly and effectively in emergency situations.
6. Ability to utilize problem-solving techniques, be a self-starter, work effectively, be organized, and perform multiple tasks simultaneously.
7. Able to work with all members of the interdisciplinary team in a team environment.
8. Ability to participate in research projects under the supervision of the principal investigator, or designated staff.

CAN Required Training: Medical Assistant/Phlebotomist Level 1

General Orientation Hazardous Communication - annually

Violence in the Workplace Stericycle DOT Training – every 3 years

Bloodborne Pathogen Training - annually Biohazard Waste Training - annually

HIV/AIDS Sexual Harassment

HIPAA Health Stream Courses (as assigned)

Hazardous Drug Disposal Training – annually

Work Environment: Medical Assistant/Phlebotomist Level 1

This position requires the use of standard clinical equipment and supplies including medical equipment and devices such as vital signs monitors, pulse oximeters, glucose monitors, in-clinic testing analyzers, centrifuges, and others. May involve use of patient assistive devices such as walkers, or wheelchairs. Also requires the use of a computer, and other standard office equipment such as telephones, photocopiers, scanners, filing cabinets, and fax machines.

Physical Requirements: Medical Assistant/Phlebotomist Level 1

1. Neat, professional appearance.
2. Exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting, walking, and standing for periods of time.
3. Requires expressing or exchanging ideas by means of spoken word, visual and auditory acuity.

Position Type/Expected Hours of Work: Medical Assistant/Phlebotomist Level 1

This position may require additional time above normal operating hours and on occasion weekend work.

Travel: Medical Assistant/Phlebotomist Level 1

Travel is primary during the business day, although some out-of-area and overnight travel may be expected. Must be able to operate a motor vehicle and have valid insurance and driver's license.

Other Duties: Medical Assistant/Phlebotomist Level 1

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Responsible To: Practice Administrator / Nurse Manager

Must pass a drug screening and Level II background check including finger printing and a comprehensive review of criminal history.

CAN Community Health is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, or other characteristics protected by applicable law.

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