Medical Assistant, Plastic Surgery - Boston Center for Plastic Surgery

Under the general supervision of the clinician and reporting directly to the Practice Manager, the Medical Assistant shall provide direct and indirect care to a specified group of patients in our Plastic Surgery healthcare setting.  Medical Assistants work in collaboration with the clinician and other support staff within the office location and with other disciplines to deliver quality patient care.

THIS POSITION MAY REQUIRE WORK TO BE PERFORMED AT MULTIPLE LOCATIONS / EMPLOYEE MUST BE ABLE TO WORK/COMMUTE TO ALL SITES. 

7 am to 4 pm Monday through Friday, weekends as needed

Essential Duties & Responsibilities including but are not limited to:

• Responsible for Scribing/Documenting office visit on computer for clinician.
• Responsible for cross coverage when needed.
• Ensures that all necessary information and materials are present for clinician prior to the patient visit.
• Receives and communicates information through various processes, including (but not limited to) use of computers, Intranet, e-mail, fax, and documentation in patient’s medical record. Follow HIPAA rules and regulations.
• Ensure that all appropriate equipment is in good working order at the beginning of the day and that adequate supplies are available for patient procedure/visit. Ensure appropriate levels of supplies and inventory for office needs by utilizing the appropriate request system while understanding the importance of cost containment.
• Obtains and electronically records an accurate history of present illness; updates patient problem list, allergies, pharmacy, medication list and history as indicated.
• Instructs and teaches patients after care for surgical and cosmetic procedures. Ensure patients show understanding and document this in the patient’s chart.
• Must be willing and able to travel to additional practice locations to provide clinical coverage when needed. This includes providing coverage when clinicians are on vacation as well as sick calls and PTO coverage.
• Support APDerm’s mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behavior and actions that do not meet APDerm standards.
• Complete all assigned required training by the deadline including, but not limited the Code of Conduct, Privacy & Data Security, and OSHA.
• Maintains a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism.
• Support APDerm’s mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behavior and actions that do not meet APDerm standards.

Clinical Responsibilities include but not limited to:

• Escorts patients to the appropriate room, accurately obtains and records history and chief complaint to practice standards.
• Prepares patient for the appointment based upon the diagnosis, procedure and or practice protocols. Includes proper dress (gowns), proper set ups for the procedure to be performed, etc.
• Performs proper pre-visit procedure under the direction of the clinician prior to the patient’s visit (suture removal, dressing removal).
• Assist clinician in educating patients on procedure protocols.
• Sterilize and package instruments.
• Ability to assist clinician with preparation of cosmetic procedures.
• Observes and reports any abnormal symptoms or behaviour to appropriate clinician.
• Organizes and prioritizes daily work tasks to ensure the clinicians schedule runs smoothly, and all patient needs are met.
• Knowledge of laser safety and protocols.
• Utilize standard precautions in room preparation and while assisting with procedures/exams.
• Provides and reviews appropriate instructions to patients regarding procedures or testing.
• Maintain confidentiality and patient rights in interactions with the patient/family and other health care workers in compliance with HIPAA.
• Performs or assists with procedures as directed by the clinician.
• Seeks advice from a clinician when needed for treatment adjustment or complications.
• Utilizes team leader or manager as a resource.
• Assists in answering of telephones for office daily
• Assists in chart preparation, filing of charts and dictation processing.

Minimum Qualifications:

• Education: High School Diploma or equivalent (GED) required.
• BLS Certification is required.
• Prior experience as a Medical Assistant required
• Prior experience in Dermatology or Plastic Surgery preferred

Skills, Knowledge, & Abilities:

• Infectious control, HIPAA, and OSHA knowledge is preferred.
• Strong interpersonal and customer service skills required to communicate with patients, family members, clinicians, as well as other colleagues in a positive, professional manner.
• Possesses and displays knowledge of medical terminology.
• Must possess strong problem-solving abilities and analytical skills to ensure patient’s needs are met.
• Must possess excellent computer skills to input and retrieve clinical information.
• Utilize critical thinking and good judgment in performance of tasks.
• Must possess organizational skills and can multitask.
• Must be able to prioritize daily assignment to ensure smooth workflow.
• Stand for extended periods of time; push, pull and reach; occasionally bend, sit, stoop and stretch.