Medical Assistant - Upland HC, CA - UP

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Medical Assistant in Upland, CA.

New graduates welcomed to apply!

Training will be provided

Schedule: 4/10 work week which includes one weekend day.

Intermediate level position responsible for all supporting functions in the delivery of reproductive health care, primary care and/or surgical services. Assist patients by providing testing, screening, and assisting patients both pre and post-surgical procedures which is required for the provision of medical reproductive health care. Works alongside providers to ensure high quality, efficient delivery of care. Ability to triage patients, prepare exam rooms and assist the providers before, during, and after all medical procedures including surgical abortion services up to 23.6 weeks. Provides non-judgmental, empathetic care for patients.

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability. 
• Benefits coverage starts after one full month of employment!
• Generous vacation, sick, and holiday benefits!
• Generous 401(k) matching contributions and more!
• To view our detailed benefits guide, please visit our career site at www.pposbccareers.org

Essential Functions: Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists.

• Adhere to agency’s policies, procedures and protocols. This may include successfully completing agency, regional and/or state certification requirements.
• Independently perform and/or coordinate the following back-office functions:
  • Effectively communicates with Licensed Provider any and all information regarding patient disclosure of violence, abuse or unsafe living situations during patient interactions.
  • Perform injections and blood draws following the California code of regulations.
  • Perform and record basic lab work (Hgb, pregnancy tests, urine dipsticks, rapid HIV, etc).
  • Process specimens for external lab tests.
  • Obtain vital signs (blood pressure, height, weight, etc).
  • Clean and sterilize equipment, stock exam rooms.
  • MA only patient visits.
  • Obtain patient medical history.
  • Schedule appointments and refers patients for follow-up medical services including abortion services.

Assist and support the clinical staff in the:

• The provision of contraceptives, including inventory management.
• The provision of primary care services including performing EKG, pulse oximeter, A1C test, including but not limited to assisting with procedures as directed by Provider.
• The provision of abortion services such as but not limited to:
  • Performs a variety of tasks in the laboratory including, but not limited to assisting in analyzing products of conception up to 23.6 weeks.
  • Assist physician during procedures providing ultrasound guidance for patients up to 23.6 weeks.
  • Provide patient care by:
    • Pre-procedure: connecting to EKG, B/P, and pulse oximeter.
    • Post-procedure: transporting to recovery room, wiping and cleaning bodily fluids.
  • Comply with infection control, safety and emergency guidelines.
  • Work to ensure patient satisfaction. Establish rapport with patient, remaining cognizant of and responsive to needs for medical and educational care delivered in a professional, expedient manner.
  • Prepare center for opening and secure for closing, as required.

Non-Essential Functions:

• Keep current on relevant anatomy and physiology, methods of contraception, STIs, pregnancy, adoption, early prenatal care, education techniques, community resources, agency protocols, referral procedures, and all Planned Parenthood programs.
• Perform other duties as may be assigned by the Health Center Manager or designee. These may include occasionally needed specialized services such as services for developmentally disabled clients and specialized patient education programs.
• Other duties as assigned.

CORE COMPETENCIES – WE CARE:

• Welcoming: Anticipates customer requirements and gives high priority to customer satisfaction and service.  Handles problems quickly and efficiently.  Maintains a pleasant, positive and professional approach. Embraces opportunities to help team members, stakeholders, and other departments.
• Equitable:Creating equitable access and opportunity for all through education, practicing inclusive behavior, elevating others’ voices, creating spaces for honest conversation, and listening without judgment.  Values and uplifts our collective diversity within in our agency.
• Confidential: Respects the information shared by our patients, employees, and vendors and maintains appropriate confidentiality.  Follows all policies and laws that protect private & privileged information.
• Accessible: Is available and approachable to others, open-minded, fair and non-defensive.  Appreciates constructive feedback and is a team player.  Demonstrates good listening skills.
• Respectful:  Values diversity and treats everyone with dignity and courtesy.  Dependable and courteous of other people’s time and commitments.
• Empathetic: Demonstrates interest and understanding in other people’s feelings, attitudes and reasoning.  Maintains an open and non-judgmental demeanor that is patient, flexible, and understanding.

Licensure and/or Certification Requirements:

• Graduate of an accredited Medical Assistant school/program or Medical Assistant Certification by a certifying organization approved by the Medical Board of California required.

Minimum Education:

• High school diploma or General Educational Development “GED” required.

Minimum Work Experience:

• 1 -2 years’ experience in clinical setting preferred.
• Recent experience performing blood draws and injections desirable.
• Reproductive, managed/primary health care and/or abortion services experience desirable.

Language Requirements/Preference:

• Some positions require bilingual skills (reading, writing, and speaking). If required, candidate will be tested for proficiency prior to offer.

Other Requirements:

• Ability to work independently and as a team member.
• Ability to demonstrate mature judgment, initiative and critical thinking.
• Ability to relate to diverse communities.
• Must possess a warm, caring demeanor.
• Accuracy and attention to detail is essential.
• Ability to read and implement written instructions.
• Ability to physically assist a patient in distress.
• Surgical services require the ability to physically transport patient from procedure to recovery room.
• Maintain professional demeanor at all times.
• Able to work flexible hours and locations within PPOSBC as required.

Agency Standard Requirements:

• Strong commitment to quality healthcare and excellent customer service is required.
• Must thrive in a fast paced, rigorous environment with changing priorities.
• Ability to meet deadlines and work under pressure.
• Must demonstrate high level computer skills including; Microsoft Word, Excel and Outlook. Electronic medical records experience may also be required.
• This position may require travel to other sites and locations; if using a personal vehicle to meet this requirement, a valid CA driver’s license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.