Medical Assistant, Wound Healing Center - Yale New Haven Health

Overview:To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under the direction of the Registered Nurse and as a member of the interdisciplinary healthcare team, provides patient centered care based upon respect for patients preferences, values and needs. Responsibilities include but not limited to direct and indirect patient care activities which are essential in providing high quality and safe patient care consistent with an exceptional patient experience.

EEO/AA/Disability/VeteranResponsibilities:

• 1. Escorts patients to and from exam and /or treatment areas, rest rooms ensuring patient safety by using established organizational policies, procedures and guidelines.
• 2. As part of the Rooming Process: 1) appropriately identifies patient, 2) introduces self to patient/family and explains the role of the MA, 3) escorts patient to exam/procedure room, 4) prepares patients for visit using standardized rooming workflow/protocol which includes monitoring vital signs, height, weight, blood pressure, pulse oximetry.
• 3. The MA collects and documents data as required and is aware of results outside of normal limits. Recognizes abnormal reports and brings abnormal values to the attention of the RN and/or provider.
• 4. Performs screening (i.e. pain, falls, abuse, learning needs); ensures communication of abnormal results to the appropriate personnel.
• 5. Labels specimens that require processing accurately and sends to appropriate laboratory in a timely manner.
• 6. Assists with various procedures. Prepares room, patient and sets up instruments and equipment according to department protocol.
• 7. Obtains outside patient records as directed, including lab/radiology reports, hospital notes and outside provider information as requested.
• 8. Performs a supportive role with clerical operations as related to patient and clinical service needs, i.e. answering phones, scanning documents, assisting patients with my chart enrollment, setting up patient appointments, completion of surveys or questionnaires, etc. Per clinical service area routinely checks EPIC in-basket or other tools, i.e. paper workflow and follows up accordingly.
• 9. Obtain pre-authorizations when necessary.
• 10. Follow appropriate infection control; policy related to instrumentation and cleaning of exam rooms/infusion area. Notifies Engineering Department of equipment defects or damage.
• 11. Orders, sorts and stores supplies following established department policy. Restocks exam/procedure rooms as required.
• 12. Provides patient centered care with sensitivity and respect for the diversity of human experience and demonstrates caring behaviors toward patient and significant others, while recognizing own values related to the diversity of the human experience, pain management, illness, and suffering.
• 13. Maintains the integrity, privacy and confidentiality of data and information.
• 14. Performs other duties as assigned.

Qualifications:

EDUCATION

High school diploma or general education degree (GED) required. Medical Assistant Certification within 1 year of hire. Knowledge of general medical terminology required. BLS required.

EXPERIENCE

Preferred 12-18 months experience prior work as a Medical Assistant, Nursing Assistant, or Patient Care Associate, preferably in an outpatient clinical setting or relevant patient care environment. Should have clinical competency experience required.

LICENSURE

Current medical assisting credential (certifications or registration) acceptable to, and recognized by, the Connecticut/RI Department of Public Health preferred.

SPECIAL SKILLS

Demonstrated ability to communicate effectively with patient, families, peers, and interdisciplinary team. Demonstrate flexibility in adjusting priorities and adjust work plans based on the needs of the patient, the service/unit, and the patient care team. Demonstrates professional, appropriate, effective and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues, and all internal and external employees., medical staff, colleagues, and all internal and external employees.

PHYSICAL DEMAND

Able to lift a minimum of 40 pounds. Ability to perform tasks of physical endurance and dexterity as required by placement. Consistent use of proper body mechanics.