Medical Call Center Rep (Bilingual) - Addison Group

Job Title: Medical Call Center Representative (Bilingual)

Location: Austin, TX (remote - up to 1 day/week in office may be required)

Industry: Healthcare

Pay: $18 - $22

About Our Client

Addison Group is actively hiring on behalf of a healthcare-focused client that delivers high-quality, patient-centered care to Medicare-eligible individuals. This organization emphasizes personalized support, aiming to empower patients through accessible, compassionate healthcare services.

Job Description

Seeking customer-focused, bilingual professionals for a remote Tier 1 Healthcare Contact Center role. Representatives will support patients with appointment scheduling, medication refills, transportation coordination, and general inquiries, delivering exceptional service in English and Spanish.

Key Responsibilities

• Assist patients with scheduling, medication refills, and transportation logistics.
• Respond to inquiries on appointment details and center locations (approx. 30% of call volume).
• Participate in the Annual Enrollment Period (AEP), focusing on patient acquisition and retention.
• Document interactions in EMR systems (Elation and CarEM) with accuracy and attention to detail.

Qualifications

• Experience: Minimum of 6 months in a contact center; healthcare experience strongly preferred.
• Education: High school diploma or GED required.
• Skills: Strong verbal communication and problem-solving skills; ability to manage call quality and volume.
• Bilingual: Must be fluent in Spanish.
• Technical Requirements: Candidates should ideally have their own laptop, wired headset, and wired internet connection for expedited onboarding.

Additional Details

• Contract Term: 3 months, with potential for contract-to-hire based on performance.
• Work Hours: Remote, with shifts available 24/7 (specific shift assignments to be discussed).

Perks

• Impactful Work: Join a mission-driven organization focused on compassionate patient care.
• Collaborative Environment: Be part of a team that values support and open communication.
• Opportunity for Growth: Potential to convert from contract to permanent, based on performance.
• Comprehensive Training: Get equipped with skills needed to excel and advance.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.