Medical Director - Firehouse Animal Health Centers - Firehouse Belterra Village

Description

Medical Director - Firehouse Belterra

Join us at Firehouse Belterra, where 100 little things make a BIG difference! (https://firehousebelterra.com/take-a-tour)

Curious about what sets Firehouse apart? Watch a short video (https://firehouse.vet/careers) featuring insights from a few of our exceptional Firehouse doctors.       

We take a team approach to veterinary medicine while maintaining at least a 2:1 Tech / Veterinarian ratio. We are Feline Friendly, uphold a Fear Free environment for our patients and support training for all our Team members too. We believe in building relationships with our clients to improve our ability to provide the best care possible for our patients. We offer communication and leadership training to accomplish these goals. We apply a Diversity, Equity, Inclusion lens in everything we do and love to give back to the community through donating veterinary services, helping with fundraisers, and volunteering our time to our community partners. 

Education

• DVM, VMD, or equivalent degree 
• Training / certification in business management, HR, finance, and accounting highly desirable 

• Build Trust
• Exceed Expectations
• Collaborate Effectively 
• Show Compassion
• Foster Education

• Firehouse offers a competitive salary and benefits package for full time employees. Benefits are available after 60 days.
• Salary Range: $125,000 – $200,000+ per year

• CE: Paid CE days + Allowance + Fear Free Certification + Feline Friendly
• Dues and Fees Paid: DEA, AVMA, State / Local VMAs, VIN
• Generous ProSal Compensation With NO Negative Accrual
• Benefits: FT Team Members are eligible for Medical, Dental, Vision, 401k, 401k Match, Team Member Discounts, Uniforms, Paid Time Off, Holiday pay

Position Overview

As the Medical Director (MD), your responsibility is to be the hospital's general manager, working with the Hospital Manager (HM) to tackle a wide range of sometimes difficult and complex tasks. You and the HM provide both management and leadership to the hospital team. You aid the HM and owners in determining the strategy for the hospital's growth and development, and you lead the charge in implementing the tactics that flow from the strategic plan.

The HM - MD team creates an excellent environment for the three stakeholder groups: clients, patients, and employees. This team is responsible for ensuring that the hospital provides quality patient care, excellent client service, diligent financial management, innovative marketing, effective human resources management, and other activities that support effective business operations. You will report directly to the Chief Medical Officer (CMO), with accountability to the Director of Operations (DO) and Chief Executive Officer (CEO). 

• Assist the Chief Medical Officer (CMO) in hiring associate veterinarians
• Assist the HM in hiring all other staff
• Conduct performance reviews for veterinarians
• Assist the HM in performance reviews for all other staff
• Disciplinary action, including termination
• Training, education, development, supervision of staff
• Maintenance of high-quality service standards
• Assist the CMO in scheduling of veterinarians
• Modify and update systems, guidelines, and procedures as needed
• Hospital policy / procedure education and compliance
• Oversee one-on-one leadership sessions / development plans for veterinarians

• Oversee client flow to ensure an excellent experience
• Assist HM in handling difficult client interactions
• Review and management of medical client complaints
• Ensure thorough client communication by doctors
• Oversee use of AVImark and associated technologies

• Review income statements and other financial data to improve revenues and profitability
• Assist HM as needed to manage accounts receivable
• Collaborate with HM to create business plan for the year
• Work with CMO and HM to revise pricing on a regular basis

• Understand, participate and support public relations, marketing events and programs
• Assist HM in creating marketing tools and materials
• Collaborate with HM to create the marketing plan for the year

• Incorporate practice medical development into doctor leadership sessions / CE plan
• Keep medical inventory aligned with Firehouse philosophy and goals
• Oversee management of medical equipment
• Work with CMO to develop strategies to support our medical philosophy
• Keep current with highest standards of medical care

• Schedule and manage monthly doctor meetings
• Participate in weekly HM / MD meetings
• Meet regularly with Chief Medical Officer
• Participate in monthly staff meeting

• Excellent communication and presentation skills
• Ability to build long term relationships
• Ability to develop visionary products and services 
• Comfortable in high growth environments
• Experience with or willingness to learn budgeting and financial management 
• Willingness to learn management and leadership skills
• Practical experience with client relations
• Strong general medical and surgical experience

• Strong relationship building skills
• High energy, passion, and drive to be successful
• Aptitude for technology, or willingness to learn
• An entrepreneurial mindset
• Ability to process and respond to all communication in a timely manner
• Fast learner, able to multi-task and be flexible to change 
• Ability to think creatively and problem solve 
• Team player who can work effectively in a fast growing, dynamic environment

• Dependable attendance / presence at the hospital is a must
• Allergies to animals must be controllable through medication
• Moves equipment weighing up to 40 pounds
• Must be willing to work Saturday mornings and until all patients have been discharged
• Potentially subject to high noise levels, bites and scratches, and hazardous chemicals

Located right on the cusp of the “Texas Hill Country,” the greater Austin area practically shouts, “Adventure awaits, y’all!” Outdoor fanatics, get ready to be spoiled for a choice with hiking and biking. Rivers and lakes around here don’t just sit pretty—they’re the life of the party. From standup paddleboard pros to tubing enthusiasts and wakeboarding daredevils, there’s a water sport for every flavor of thrill-seeker. Now, let’s talk about the culinary scene—it’s not just food; it’s a flavor explosion! The nightlife? Well, it’s like the Hill Country decided to throw a never-ending fiesta. We’re not bragging, but we have something to satisfy every palate and keep the party going strong. And did we mention we’re the “Live Music Capital” of the world? Brace yourselves for nightly serenades and dance-worthy beats. Because around here, the music never stops, and the dancing shoes are always on standby. Bring your furry friends along because this place isn’t just awesome for humans. It’s a pet-friendly town that caters to everyone—from lone wolves to bustling families.