Medical Equipment Location Supervisor - Rotech Healthcare Inc.

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment.  We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com

Job Summary

We are seeking a dedicated Location Supervisor to join our team. In this position, you are responsible for day-to-day management of company operations.  Exercises management principles to ensure profitability, control assets, and communicate company philosophy and objectives to the staff and community.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Adheres to and implements all company policies and procedures
• Calls on key referral sources and maintains key accounts
• Conducts in-service training for appropriate staff members at routine intervals on products, telephone techniques, third-party payer procedures or other relevant topics as necessary or desirable to improve service
• Conducts physical inventory as required
• Develops a CSR team to enhance staff telemarketing skills and ability to identify customer needs
• Develops and maintains a working knowledge of current Medicare, Medicaid and insurance regulations
• Develops at least one employee per year who can assume a management role
• Ensures company standard of inventory level is met
• Ensures that Certificates of Medical Necessity (CMN) and other documentation required for reimbursement are procured in a timely manner
• Evaluates each employee annually and establishes goals for upcoming year
• Initiates appropriate actions on reports and recommendations provided by authorized inspection agencies
• Interviews and hires staff as needed and approved by senior management with emphasis on recruiting best-qualified candidates
• Introduces and implements a quality improvement program to comply with company and JCAHO standards
• Maintains a binder in company that contains all newsletters and other policy correspondence from the Billing Department or payer
• Maintains and updates all manuals necessary for company operations and establishes process to evaluate company’s compliance with applicable policies and procedures
• Maintains ongoing liaison with company staff, Billing Department, senior management, and / or corporate staff as required
• Manages materials procurement and distribution
• Monitors and controls the company assets at both the company location and in customers’ homes
• Monitors and establishes a positive working relationship with the Billing Department
• Monitors company operational expenses to comply with established percentage to revenue limits
• Monitors marketing plan and budget monthly
• Monitors the A/R aging report to attain A/R goals
• Participates in regional/local meetings as requested
• Takes appropriate action to ensure that the company complies with applicable laws and regulations
• Performs other duties as assigned

Travel

• As needed

Employment is contingent on

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent, required

Preferred Education and/or Experience

• Bachelor’s Degree in Business or related or equivalent experience in HME, Home Health Industry, or Business
• Experience with medical equipment, preferred
• Experience with medical billing practices and of billing reimbursement, preferred
• Experience in medical field and administrative record management, preferred
• Three years of related work experience, preferred
• Medical terminology, preferred

Skills and Competencies

• Accurately perform simple mathematical calculations
• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Outlook, Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

• Lifting may be required
• Requires sitting, walking, standing, talking and listening
• Requires close vision to small print on computer and/or tablet and paperwork

Benefits

• Generous paid time Off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities 
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations 

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.