Medical Front Office Coordinator - California Foot & Ankle Centers

ABOUT US

With a growing network of locations, California Foot & Ankle Centers (CALFAC) provides comprehensive podiatric care and surgery, including advanced wound care and amputation-prevention therapies, lower extremity peripheral nerve surgery, vascular medicine, and reconstructive surgery.

We have been serving patients in Northern California for over 60 years, building a loyal patient base keeping our clinic locations busy with little to no marketing during that time. Our highly-competent doctors and medical staff all believe in giving a caring approach to each patient, as well as our utilizing the most modern technology available. Further, we conduct clinical trials and podiatric research at all of our locations.

As a part of our team, you will be welcome in working with us for years to come as we do good work in our communities. We value team building, and our staff oftimes engages in after work activities in order to build relationships and play an essential role in our community.

JOB BRIEF:

A Medical Front Office Coordinator is responsible for answering phones, interacting with patients in a healthcare setting, and managing administrative tasks for the medical team. Their duties include scheduling patient appointments according to doctor availability, explaining intake forms to new patients, and checking in and checking out of patients, including processing patient payments. A pleasant, calm, and professional demeanor is essential, as the front office staff are the first and last people that the patients interact with. As a member of our team, we all provide a high level of efficient patient care, while always presenting a caring, ethical, and professional experience for the patients.

ESSENTIAL FUNCTIONS:

• Answer phones and greet incoming patients and visitors.
• Perform patient registration and insurance verification, and collect co-pays.
• Prior to scheduling patients, check insurance and other sources ensure coverage.
• Request and obtain medical records for patients, prior to appointment date.
• Send medical records of existing patients, upon request and proper authorization.
• Scheduling of patients for available times for both the clinic, doctors, and clinical staff.
• Create and submit Requests for Prior Approval as needed
• Work fluidly in our EHR system (EPIC) to ensure info is accurate and complete
• Guide patients through the process by kindly talking them through the steps and answering their questions and concerns.
• Coordinate with office staff for timely care of patients.
• Occasional travel to our other nearby clinic locations to receive training and/or help with coverage.
• Participate in various projects and/or meetings, and complete other tasks as assigned by management.
• Cross-train and help coworkers as needed
• Perform general administrative tasks and assist with special projects, as needed

Qualifications/REQUIREMENTS:

• Knowledge and understanding of the workings of medical offices
• Strong experience working with EHR systems - especially our system, EPIC.
• Ability to work independently with minimal supervision
• Must have strong organizational and time management skills
• Ability to work on multiple tasks and meet deadlines
• Excellent communication skills
• Detail-oriented
• Understanding of medical terminology
• Be a team player
• MUST be able to communicate effectively in Spanish and English in-person and over the phone
• Ability to work on multiple projects and meet deadlines

Education and Experience:

• High school diploma required; Associate college degree preferred
• 1+ years' experience with working in a medical office
• Proficient in Microsoft Word, Excel, and other office software
• Experience working in EHR systems (EPIC strongly preferred)

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, speak, hear, use hands, handle documents, bend and stoop as needed, and reach with hands and arms. The position requires use of keyboard and computer regularly. Strong vision abilities to perform extensive computer-related work. Ability to lift up to 15 lbs.