Medical Front Office Lead - NextCare

NextCare Introduction

NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 170 urgent care clinic locations, we offer exceptional, affordable care to patients across the country.

At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results and teamwork. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another. Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the high access healthcare. This unique combination of values, performance standards and commitment serves as the key to our success.

What we are looking for

NextCare Urgent Care is looking for an energetic and enthusiastic Patient Service Specialist Lead (Medical Front Office Receptionist Lead) that likes the challenge of a fast pace setting and working in a team environment. We are looking for customer-friendly and passionate employees to be a part of our growing organization where patients and employees are our top priority.

Location

Join our team in Phoenix, Arizona!

Cross Streets: 16th St & Thomas Rd.

Responsibilities

The Patient Service Specialist Lead (Medical Front Office Receptionist Lead) is the first point of contact for patients in the clinic. The Patient Service Specialist Lead keeps patients and families informed of wait times, monitors the flow of patients, processes patients for discharge including preparing charges, collecting payment, obtaining all necessary signatures and issuing receipts, balances the cash draw at the end of each day and prepares the daily bank deposit, patient scheduling, telephone reception and Front Desk and Lobby cleanliness.

Under the direct supervision of the Clinical Manager, the Front Office Team Lead position will train new clinic staff and serve as a point person for job questions pertaining to front office clinic staff duties.

This position will monitor and oversee the PSS team’s work to assure that patient encounters are processed in accordance with NextCare policy and medical billing guidelines.

This position will review billing error reports and provide remedial training to Patient Service Specialist staff to ensure the clinic is compliant with NextCare time of service collections and medical billing processes and policies.

This position will troubleshoot equipment failures and systematic problems stemming from the Front Office.

This position must be able to make quick and accurate decisions to handle patient issues with the upmost care.

This position is required to work clinic Front Office shifts to maintain Patient Service Specialist knowledge and skills.

How you will make an impact

The Patient Service Specialist Lead (Medical Front Office Receptionist Lead) supports the organization with customer service and treating all of our patients with respect and dignity. They ensure the clinic and front reception area is running smoothly and patient flow at the optimum.

Essential Education, Experience and Skills:

Education: Minimum of High School Diploma or equivalent

Experience: Typing and computer proficiency in Windows based software, effective and clear communicator, orally and in writing.

Skills: Ability to multi-task, provide quality customer service, prioritize and critical thinking in a fast paced environment

Valued But Not Required Education, Experience and Skills:

Education: Medical Administrative Assistant Certificate or equivalent

Experience: Prior experience working in registration or front office in a physician’s office, hospital emergency department and/or urgent care setting

Benefits:

NextCare offers full time employees medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits. Employees of all statuses are offered 401(k) Plan benefits. Employees in select positions are offered shift differential benefits. Benefits are offered per policy and plan rules.

Equal Opportunity Statement

NextCare Urgent Care is an Equal Opportunity Employer.