Medical Front Office Rep - Catalyst Physician Group

Summary:

Village Health Partners (now a part of Catalyst Physician Group) is a well-established primary care practice dedicated to providing compassionate and comprehensive healthcare services to our community. We are committed to delivering high-quality, patient-centered care in a compassionate and supportive environment. We have offices in Plano, Frisco, and McKinney.

We are currently seeking an experienced and reliable Front Office Representative to join our team. You will be the first point of contact for our patients and will play a vital role in ensuring a positive and seamless experience from check in to check out. Candidates must have previous experience in a medical office or healthcare setting and excellent communication skills.

We are scheduling immediate interviews!

Responsibilities:

• Check patients in for appointments and update patient demographic and insurance information
• Assist patients with completing necessary forms and document patient information in EMR
• Collect copayments, deductibles, and outstanding balances upon check out
• Answer phone calls and respond to inquiries promptly and efficiently
• Schedule follow-up appointments
• Maintain cleanliness and organization of the reception and waiting areas
• Address patient concerns and complaints with empathy and professionalism
• Work efficiently and effectively in a fast-paced environment
• Follow all HIPAA and privacy policies
• Perform other administrative tasks as assigned

Qualifications:

• High school diploma
• 1-2 years related experience in a medical office or healthcare setting
• Athena EMR experience a plus
• Excellent communication and customer service skills
• Experience in properly handling confidential and sensitive information; knowledge of HIPAA rules and regulations
• Must live within a 45 min commute from Plano, Frisco, McKinney

We offer a competitive benefits package that includes:

• Competitive salary commensurate with experience
• Medical, Dental, Vision
• Health Savings Account (HSA) or Flexible Spending Account (FSA) options
• Life Insurance
• 401K
• Paid Holidays
• PTO
• Referral programs
• Short term and long term disability
• Employee recognition programs

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. It is our policy not to discriminate against any applicant or employee based on race, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other bias protected by applicable federal, state, or local laws.