Medical Group Access Rep - Medical Group - Patient Access - Kettering - FT - Kettering Health

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Campus Overview:

Kettering Health Medical Group

• Kettering Health Medical Group, formerly known as Kettering Physician Network, employs more than 700 providers, including physicians and advanced practice providers, throughout the Greater-Dayton and Cincinnati areas.
• Offering an extensive range of specialties and expertise, our physician practices provide comprehensive care at more than 200 locations and ten counties.
• Our services include heart & vascular, orthopedics, sports medicine, primary care, and urology.

Under the supervision of the Practice Manager, this position will be responsible for all aspects of patient accounts billing and collection processing in compliance with office policies and procedures.

The Patient Account Representative is responsible for:

• Majority of time will be spent fielding calls and scheduling patients in a call center setting.
• As the first point of contact (by phone) for the practice, greets patients in a professional and friendly manner, gathering information, scheduling new and existing patients with the appropriate physician, answering questions, and guiding and providing appropriate direction.
• Other administrative responsibilities include but are not limited to: sending, receiving and distributing faxes and emails, researching, following up with and answering questions for patients and staff, file maintenance, creating reports, memos and forms, maintaining inventory and office supplies.
• Any other duties relating to the business operation of the medical practice that may be assigned by the physician(s) or practice office manager.

Job Requirements:

• Completion of a high school diploma or equivalent. 
• Must be able to maintain confidentiality/discretion.  
• Patient, courteous, and tactful
• Ability to communicate and relate well with office staff, ancillary departments and the public
• Ability to follow direction, accept orders and perform repetitive tasks
• Computer literate – skilled in word processing, spreadsheets, and email