Medical Office Assistant - Phone Triage - Family Medicine Triplett - Owensboro Health

Job Summary
Responsible for a variety of clinical and administrative tasks related to patient registration, assessments, and scheduling while maintaining confidentiality, professionalism, and a high level of ethical behavior. All tasks executed with emphasis on patient access and satisfaction, accuracy of information, and patient assistance. Job Responsibilities

• Schedules and reschedules appointments and diagnostic testing using computerized scheduling programs as required.
• Collects and records vital signs.
• Performs basic diagnostic procedures and specimen collection.
• Monitors and communicates changes in patient condition.
• Documents patient care given.
• Maintains equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting.
• Accepts payments and co-pays and other fees for services during registration.
• May be required to reconcile co-payments and cash receipts at the end of shifts.
• Communicates effectively with insurance companies, external agencies, patients, physicians, and team members.
• May communicate with referring facilities regarding patient transfers.
• Arranges for hospital admissions as appropriate.
• Answers internal and external calls; takes requests for patient information, disperses the information with accountability to all regulatory entities and according to the facility's policies and procedures.
• Maintains examination areas.
• Performs patient registration, patient check-out, pre-certifications, pre-procedure instructions, and appointment confirmations.
• Retrieves records as requested by authorized persons. Ensures that properly executed release of information forms are obtained when necessary.
• Files new and returned records according to established systems and policies. Identifies and documents missing records.
• Enters information from a variety of sources into computer database(s). Verifies data entered into computer by checking printouts/reports for errors and correcting as required.
• Locates and prepares records for archival or destruction according to policies and procedures. Initiates retrieval and return of archived records and follows up on any delays or problems with retrieval.
• Assists with performing patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant or nurse.
• Greets patients as they arrive into the facility and provides appropriate information.
• Prepares patients for medical procedures as appropriate.

Qualifications

• High school diploma, General Equivalency Diploma (GED) or higher preferred
• No experience required
• ABR-OE - Credential from American Association of Medical Assistants (AAMA) required within 120 days of obtaining 24 months of experience within the last 36 months in a health care facility under the supervision of a licensed health care provider AND
• BLS - Certified as a Basic Life Support Healthcare Provider required within 90 days of employment in this position

Skills and Attributes

• Requires critical thinking skills and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Physical Demands

• Standing: Frequently
• Walking: Frequently
• Sitting: Occasionally
• Lifting 0-25 lbs: Rarely
• Lifting 25-75 lbs: Rarely
• Lifting over 75 lbs: Rarely
• Carrying 0-25 lbs: Rarely
• Carrying 25-75 lbs: Rarely
• Carrying over 75 lbs: Rarely
• Pushing/Pulling 0-25 lbs: Frequently
• Pushing/Pulling 25-75 lbs: Occasionally
• Pushing/Pulling over 75 lbs: Occasionally
• Climbing: Occasionally
• Bending/Stooping: Frequently
• Kneeling: Occasionally
• Crouching/Crawling: Occasionally
• Reaching: Frequently
• Talking: Frequently
• Hearing: Frequently
• Repetitive Foot/Leg Movements: Rarely
• Repetitive Hand/Arm Movements: Frequently
• Keyboard Data Entry: Frequently
• Running: Rarely
• Vision: Depth Perception: Frequently
• Vision: Distinguish Color: Frequently
• Vision: Seeing Far: Frequently
• Vision: Seeing Near: Frequently

Owensboro Health Core Commitments
INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.

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