Medical Office Coordinator - Call Center - Signature Healthcare

Signature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.

Position Summary:

Working in the Call Center, answers and screens all telephone calls. Takes/documents messages as required regarding illness, prescription refills, lab, radiology, imaging reports, test results, referrals, etc., making and editing appointments via computer and organizes provider's correspondence.

Location: 1215 Broadway, Raynham, MA

Department: Call Center

This is a full time 40 hour/ week position.

Responsibilities:

• Screens telephone calls in a professional manner, documenting and processing messages accordingly.
• Accommodates patient appointments, maintains, updates, and tracks provider schedule.
• Checks insurance eligibility.
• Enters correct insurance information and codes properly.
• Updates patient demographics each time an appointment or message is made.
• Coordinates provider’s office schedule to accommodate external obligations.
• Inform patients of their responsibility regarding confirmation of insurance coverage, prior approvals and referrals as needed.
• Ensures that a referral is in place when working in specialty departments. If not in place, calls the PCP office to request a referral. Follows up until the referral is received.
• Assist with efficient patient flow and communicate physician/provider delays to patients.
• Monitor arrival and pending lists, canceling and rescheduling appointments so all available slots are used.
• Addresses reminder lists, ER lists and insurance lists in a timely manner and documents in patient’s chart if applicable.
• Obtain same day and /or stat records from HIS and secure patient information from hospitals.
• Periodically address messages with physician/provider.
• Facilitates internal & external referral appointments and hospital admissions.
• Familiar with the general working of all office equipment and maintains upkeep of printers, fax machines, copiers, etc.
• Ensures that MVA and WC forms are completed.
• Collects co-payments and posts payments. Balances, verifies, and reconciles batch.
• Refers patient to billing office with insurance or payment problems.
• Maintains open communication with the physicians, staff, and patients.
• Assists peers in other roles when workload warrants. Performs other duties as necessary.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and respect cultural diversity for all customers (internal and external).
• Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
• Performs other duties as assigned.

Required Knowledge and Skill:

• High School diploma or equivalent.
• Talent to be pleasant and helpful to patients especially when they have questions or problems required.
• Computer literacy, accurate spelling and typing skills required.
• Medical office administration education preferred. Prior patient account or third party billing experience desirable.
• Medical terminology knowledge and telephone skills preferred.
• Familiarity with Meditech software systems preferred.

Education/Experience/Licenses/Technical/Other:

PI250912245