Medical Office Rep II - CommonSpirit Health
SANTA CRUZ, CA 95060-5218
About the Job
Position Summary:
The Medical Office Representative II (MOR II) is the first point of customer contact and is responsible for coordinating all patient requests for referrals and authorizations. This position provides excellent customer service through communications and appropriate distribution of phone calls and messages. The MOR II may also be asked to perform other duties as needed to support daily clinic operation goals benchmarks and quality patient care initiatives per departmental guidelines. This position may have access to third party credit card information and transactional systems (cash registers point of sale devices applications supporting credit card transactions and reports or other documents containing credit card information) from single transactions or a single card at a time.
Qualifications:Minimum Qualifications:
High School diploma or equivalent
Excellent interpersonal organizational and customer service skills
Keyboarding skills and the ability to utilize computer equipment and software are required; Experience using other types of standard office equipment
Impact of Decisions: Serious impact on patient relationships physician efficiency stewardship of clinic resources and our image in the community
Internal/External Contacts: Patients physicians and other clinic staff internal and external laboratory and imaging staff hospital staff patient family members and vendors
Preferred Qualifications:
Six (6) months experience in an outpatient setting as a Medical Office Receptionist or an equivalent amount of experience in a high-volume customer service role in another industry/environment working with referrals or scheduling surgeries. Experience in billing
Familiarity with an electronic practice management system is preferred
Experience with multi-line phones/ACD phones preferred
Medical terminology preferred
**This position is represented by SEIU-UHW**
***The ideal candidate may work Saturdays to support the Saturday clinics***