Medical/Phone Receptionist - Florida Medical Clinic

Our Vision is to be the best choice for healthcare in our community

Job Title:                 Phone Receptionist

Dept.:                       Internal Medicine

Our Internal Medicine office in New Tampa is seeking a full-time Phone Receptionist, responsible for managing telephones calls for the department. Medical office and phone customer service experience required. Bilingual (Spanish) preferred but not required. Schedule is Monday-Friday 7:00AM-4:00PM.

**1 year of related work experience required.**

WHAT DOES FLORID MEDICAL CLINIC ORLANDO HEALTH HAVE TO OFFER ITS EMPLOYEES? 

We offer a wide choice of compensation and benefit programs that are among the best.  From competitive salaries to retirement plans. We make every effort to take care of the people who make our company great.

• Gives you an employer that you will have pride in working for
• Provides excellent training programs and opportunities for growth
• Offers Medical Benefits including:
  • Employer Contributions to HSA high deductible plan
  • Discounts at our medical facilities
  • Cigna Open Access OAPIN & OAP plans
• Supports Incentive based Wellness Programs
• Offers company sponsored Life Insurance with buy-up provisions
• Provides Dental, Vision, Long and Short Term Disability, Accident & Illness policy options
• Supports Paid Time Off and Holidays
• Gives generous 401K plan with annual 3% Employer contribution after one year of employment
• Values and appreciates its employees
• Boasts a reputation for superior health care and quality service

 Essential Functions of the Position:

• Phone Customer Service Experience
• Assists traffic on phones
• Makes appointments
• Takes messages
• Assists with medication refill requests
• Handles customer requests or needs
• Assists vendors
• Places phones on and off service at the appropriate times
• Places a test call to ensure service is working after placing on service
• Distributes messages from answering service or mail box to the appropriate person
• Directs incoming faxes to correct staff members
• Scanning
• Addresses Intergy tasks in a timely manner
• Enters referral information into the Practice Management System for referral tracking
• Logs and files all diagnostic films
• Forwarding Transcription and Clinical Data
• Forwards provider correspondence and/or reports to referring providers
• Works trans-review tasks forwarded from provider
• Electronically forwards clinical data to referring FMC providers
• Prints and forwards clinical data to non-FMC referring providers

Additional Responsibilities:

• Maintains an organized and clean work area
• Participates in maintenance of front office supplies
• Performs other incidental and related duties as required and assigned

Physical and Mental Demands:

• Normal physical ability; able to sit for long periods
• Normal concentration and normal complexity of decision making
• High level verbal and written communication skills
• Above average ability to manage multiple tasks simultaneously

Occupational Exposure:

• Low risk exposure to bloodborne pathogens and chemical hazards

Job Qualifications:

• One year of telephone customer service experience required.
• High school graduate or GED equivalent
• Strong customer service orientation
• Excellent telephone etiquette
• Strong team player
• Basic computer proficiency
• Basic understanding of insurance and medical terminology
• Minimum of one year experience in a similar role
• Able to sit for long periods of time
• Medical experience preferred
• Bilingual (Spanish) preferred

#IND456

We are an Equal Opportunity Employer and make employment decisions without regard to race, gender, disability or protected veteran status

Florida Medical Clinic Orlando Health is a drug-free workplace and maintains a policy in which new hires will be required to submit to pre-employment drug testing. This policy is intended to comply with applicable laws regarding drug testing and any privacy rights