Medical Practice Assistant - Conway Medical Center

Position Summary: The Medical Practice Assistant (MPA) will assist with the administrative functions in a physician’s office. The MPA is responsible for providing exemplary customer service and consistently practicing CMC’s core values of excellence, compassion, healing, teamwork, stewardship, innovation, and integrity.

Qualifications:

Education:

• High school diploma required.

Experience

• Two (2) years previous customer service/administrative clerical experience required.
• Prior experience working front desk operations in healthcare preferred.

Licensure/Certification/Registration

• Insurance Billing and Coding Specialist (CBCS) Certification preferred.
• Medical Administrative Assistant (CMAA) Certification preferred.

*Assessment of overall credit worthiness by review of a consumer credit report is required. *

Duties & Responsibilities:

• Greet all patients and their accompanying family members when applicable and provide exemplary customer service.
• Responsible for scheduling patient’s appointments, adjust scheduling for emergency cases, obtaining insurance verification and authorization, and updating and maintaining electronic medical records.
• Assist with the billing for physicians’ offices, such as processing insurance claim forms, patient and insurance billing data gathering, medical billing and coding, collections, and accounts receivable and payable.
• Part of a centralized medical office and will complete any duties needed to help the office function for which the employee is competent and can legally do.
• Will complete other duties as assigned.
• Work effectively and collaboratively with colleagues, physicians, department heads, and members of leadership.
• Effectively utilize strong organizational skills.
• Consistently display effective verbal and written communication skills.
• Proficient use of Microsoft Outlook, Word, Excel, Explorer, and PowerPoint.
• Remain calm and professional in all situations.
• Each employee who participates in the coding, billing or claims submission process, from the initial receipt of a physician order to the receipt of payment for services, shall accurately and honestly perform his/her functions to ensure that accurate claims are submitted, and the organization retains only those funds to which it is legally entitled.

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