Medical Practice Patient Representative (Clerical Assistant) - NHMP Danbury Pulmonary - Nuvance Health
Danbury, CT 06810
About the Job
Description
Title: Medical Practice Patient Representative (Clerical Assistant) - NHMP Danbury Pulmonary - Danbury, CT - Full Time/40 hours per week, 8 hour shifts - 8:30am - 5:00pm, Monday - Friday.
Summary: Provides clerical and administrative support and coordinates the patient care activities for physician practice.
Responsibilities:
1. Ensures accuracy of patient's information, including demographics and insurance.
2. Performs reception of customers and communicates pleasantly and effectively.
3. Answers phones, routes calls, take messages, conveys information, and assures accurate communication.
4. Registers, verifies and schedules patient appointments, testing, and referrals.
5. Reschedules cancelled, no show, tickler appointments.
6. Processes record requests, including the copying, billing, charging and recording.
7. Collects co-pays and reconciles moneys for deposit.
8. Obtains and coordinates record retrieval for new and established patients.
9. Completes audits as assigned.
10. Performs intake and processing of medical records and other documentation and correspondence via eFax.
11. Presents a professional appearance and image.
12. Fulfills all compliance responsibilities related to the position.
13. Performs other duties as assigned.
Education Required: High School Diploma/GED or equivalent • 1 year customer related experience required • Preferred: 1+ years of healthcare experience
