Medical Receptionist - Obstetrics & Gynecology Associates of Hampton
Hampton, VA 23666
About the Job
Busy OB/GYN office looking to hire a friendly medical receptionist to join our team. 36-hour work week ( We close at 1 pm on Fridays.)
JOB REQUIREMENTS:
- Must be dependable, courteous, have the ability to multitask, and work independently.
- 2 years of experience at a healthcare facility in a medical receptionist role (essential).
- Working knowledge of medical terminology, HIPAA regulations, ICD, and CPT coding (highly advantageous).
- Innovative thinker with strong conceptual and problem-solving skills.
- Meticulous attention to detail with the ability to multitask.
- Strong organizational, administrative, and planning skills.
- Ability to work under pressure and react effectively to emergency situations.
- Ability to use discretion while working with sensitive information.
- Excellent documentation, communication, and IT skills.
- Passionate about healthcare excellence.
- High School Diploma or Equivalent.
- Must have good written and oral communication skills, and knowledge of correct grammar, spelling, and office etiquette.
- Perform all duties within HIPAA regulations.
- Maintain confidentiality of all doctors, staff, and patients.
- Athena EHR or OB/GYN experience is a plus.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answers multi-line phone system in a courteous, professional, and expedient manner.
- Verify/update all demographic information.
- Courteously and efficiently interviews patients and schedules appointments for all providers, and creates a scheduled encounter associated with each patient appointment following the template approved by each provider.
- Ensure proper payment for services is obtained through the identification of insurance plan information.
- Takes and relays messages in an accurate and timely manner.
- Reacts to emergency and urgent calls from patients in a timely manner.
- Able to manage the workflow of the department/location assigned.
- Acts as liaison between physician’s office/patient/ insurance company.
- Prepares and processes all referral paperwork.
- To complete referrals, gather pertinent information from physicians, nurse practitioners, and nursing staff.
- Contacts various offices/facilities to obtain the necessary information for completing referrals.
- Maintains referral records and files documentation.
- Responds to patient inquiries regarding referrals.
- Process incoming and outgoing medical records requests while operating within HIPAA regulations
- Check patients out and schedule follow-up appointments.
- Performs clerical duties as assigned to maintain workflow in the department.
- Scan necessary documents into EMR.
- Follow all office protocols.
- Assist trainers in training new hires.
- Keep the front desk and surrounding areas well-organized and clean.
- Ensures patient flow is maintained and immediately informs the supervisor of any department and patient issues.
- Assists in other areas within the office and accepts such other duties as may be required when necessary.
This is a fast-paced position that can get stressful at times. The ability to multi-task and work well under pressure while maintaining excellent customer service is a must.
Salary will depend on medical office experience. Please send salary requests with resume.
Salary will depend on medical office experience. Please send salary requests with resume.
Source : Obstetrics & Gynecology Associates of Hampton
