Medical Receptionist 

The Medical Receptionist serves as the first point of contact for patients and is responsible for creating a safe, warm, and supportive environment for patients. The Medical Receptionist assists patients and support staff in a variety of duties including reviewing and maintaining front-desk processes and operations, as well as processing patient data, such as treatment records, medical requests, and related insurance information. Driven by a strong commitment to customer experience and the hospitality that drives the brand, the Medical Receptionist works closely with clinical staff to ensure that clinic schedules are optimized for maximum efficiency; communication with patients remains timely and professional; and medical records are complete before the end of each patient visit.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Welcome and greet patients, visitors, and other guests to the clinic
• Perform clerical duties such as answering and transferring calls; checking voicemails and returning calls; responding to text messages and emails; processing documents received via fax; etc
• Facilitate patient registration and appointment scheduling
• Perform daily insurance verification for all scheduled patients
• Facilitate patient check-in including collecting medical forms, photo ID, insurance cards, and other documents
• Collect time of service payments (co-pay, deductible, co-insurance, or sliding fee schedule)
• Facilitate patient checkout including scheduling all required follow-up appointments
• Closely monitor EHR records to ensure that patient information is organized, accurate, and complete (i.e., EHR and paper files)
• Complete proper and timely documentation of services in writing and in Athena, CAREware, Evaluation Web, Redcap, Apricot, and any other database, as required
• Request transportation assistance services (e.g., Lyft/Uber requests) for eligible patients
• Retrieve, collect, and process all incoming medical records request and incoming referrals
• Provide information about clinical services and programs, as well as community resources, as needed
• Provide relevant education and counseling to patients, as needed
• Conduct weekly inventory of general office supplies and submit orders to Clinical Supervisor to replenish items in a timely manner
• Responsible for submitting orders received from other clinical staff including point-of-care tests (e.g., rapid HIV tests), laboratory supplies and equipment, and any other supplies/clinic needs, as needed

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Regular and predictable punctuality and attendance is required
• Return all calls, emails and text in a timely manner
• Participate in weekly or biweekly coaching sessions with supervisor
• Complete Performance Reviews and SMART GOALS
• Participate in All Staff Meetings and In-Service Days
• May need to travel in personal vehicle to meet staff, clients, or community partners at organization locations or at other locations to meet the needs of the position
• Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or GED (required)
• Bachelor’s degree in a Healthcare Administration, Human Services, Public Health, or a similar field, or 5+ years equivalent experience (preferred)
• Must have 2+ years of clerical/front desk experience (required)
• Must have 2+ years of office management experience (preferred)
• Must have 2+ years of experience in medical billing and coding (required)
• Must have 2+ years of experience in customer service and front desk in medical setting (required)
• Experience working with electronic health records and other documentation platforms (required)
• Good strategic/critical thinker, self-starter, goal-oriented
• Excellent verbal and written communications.
• Ability to operate with purpose, urgency and accuracy in a fast-paced, deadline-driven environment -- with particular attention to detail and organization
• Ability to work with a diverse client population
• Strong relationship-builder both with team and clients (internal and external)
• Ability to follow verbal and written instructions
• Proficient with Microsoft Office Suite or related software
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Maintain confidential information and adhere to all policies and procedures regarding sharing of financial information and Protected Health Information (PHI)

CERTIFICATES, LICENSES, REGISTRATIONS:

• Certification in medical billing and coding (preferred)
• Must have a valid State Driver’s License, provide proof of automobile insurance coverage to employer at all times and have an automobile to be used daily

WORK ENVIRONMENT:

We are a mission driven organization made up of people committed to cultivating growth and learning. We believe in providing care for all our clients while providing a welcoming, balanced environment for all our employees. By joining our team, you are joining a group of community-focused professionals who connect people with care.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Must be sensitive to the culturally and racially diverse nature of clients, patients, employees, and visitors.
• Must be able to interact with everyone in a friendly, helpful manner.
• Embodies Company Values:
  • Equity and Acceptance
  • Trailblazing, Creative and Fearless
  • Joy and Fun
  • Collaboration and Teamwork
  • Service
  • Awareness

ADA SPECIFICATIONS:

Physical and cognitive demands that must be met in order to successfully complete the essential functions of the job. Reasonable accommodations may be made to enable individuals’ disabilities to perform the essential functions unless the accommodation would impose an undue hardship on the organization.

• Requires ability to speak audibly and listen actively
• Requires ability to use computers, telephones and other office equipment
• Requires ability to sit for extended periods
• May require occasional bending and lifting up to 25 pounds
• May require periodic local travel

OSHA CATEGORY:

This position performs tasks that may involve exposure to blood, body fluids, or tissues. Training will be provided per Standard Operating Procedure for your area of operation. All employees are offered the opportunity to receive the Hepatitis B vaccination series.

COMMENTS:

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

Compensation / Pay Rate (Up to): $17.00 - $19.00 Per Hour