Medical Receptionist - UrgenCare LLC

SUMMARY:  Serves as initial contact for all patients visiting office. 

DUTIES AND RESPONSIBILITIES: 

• Answers, screens, and directs calls on multi-line phone system; takes detailed messages and/or forwards telephone calls to appropriate department or employee.   

• Clears messages each morning and delivers to appropriate department or employee. 

• Meets and greets patients. 

• Prepares and forwards outgoing mail and packages. 

• Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required. 

• Maintains supplies, arranges for equipment maintenance, and keeps reception area organized. 

• Inputs patient information and demographics into computer system. 

• Verify demographics and insurance. 

• Scan in all patient documentation including proof of insurance verification. 

• Ensure all receipts are signed after collecting payments. 

• Ensure all consents are signed. 

• Perform end of day cash reconciliation. 

• Maintain clean and orderly waiting area and patient bathrooms.  

• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues. 

• Performs other related duties as assigned by management.  

QUALIFICATIONS:  

• High school diploma or equivalent. 

• Must obtain and maintain BLS certification. 

• Excellent verbal and written communication skills. 

• Strong interpersonal skills.  

• Ability to understand and follow written and verbal instructions 

• Commitment to excellence and high standards. 

• Strong organizational skills; able to manage priorities and workflow. 

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. 

• Ability to effectively communicate with people at all levels and from various backgrounds. 

• Knowledge of medical terminology helpful 

• Professional appearance and demeanor 

• Bilingual skills a plus. 

COMPETENCIES:  

• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.  

• Customer Service--Manages difficult or emotional patient situations; Responds promptly to patient needs; Solicits patient feedback to improve service; Responds to requests for service and assistance; Meets commitments. 

• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.  

• Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.  

• Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.  

PHYSICAL DEMANDS AND WORK ENVIRONMENT:  

• Frequently required to walk, sit, and stand. 

• Occasionally exposed to bloodborne and airborne pathogens or infectious materials 

• Occasionally required to travel for training purposes.  

• Required to attend at least 2 community clinic events per year. 

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