Medical Scheduler (Full-Time) - ENT (Boulder, CO) - Boulder Medical Center

Do you enjoy working with friendly and helpful people in a positive work environment? Are you ready to embrace a career that offers a variety of learning opportunities? Are you looking to make a positive impact on peoples' lives in our community?

Consider a career at Boulder Medical Center (BMC). We are 100% privately owned and Physician operated, we provide care in over 20 different specialties, have 90+ providers practicing today, we employ 325+ Healthcare Professionals, and we have locations through-out Boulder County, CO.

Summary:

Boulder Medical Center (BMC) is currently seeking Medical Scheduler candidates to join our ENT team! This position has is full-time benefit eligible 40 hour per week position Monday - Friday.

Job Perks:

• Full-time employees are eligible for medical / dental / vision, flexible spending, company-paid life insurance and Short Term Disability (STD) as well as several voluntary benefit options, RTD EcoPass, 401(k), Paid Time Off (PTO) and six (6) paid holidays annually.
• Part-time employees are eligible for medical / dental / vision, company-paid life insurance, voluntary benefits, RTD EcoPass, 401(k), and holiday pay (if regularly scheduled to work on an observed holiday).
• Day shift schedules are Monday through Friday. There are occasional voluntary four (4) hour shifts on Saturday mornings from 8 am - 12 pm for several primary clinics (Family Medicine and Pediatrics).
• Experience working in both primary care and specialty care clinics.

Job Duties:

• Answers the telephone by the third ring when possible, identifying name and department. Addresses scheduling needs in a friendly, efficient manner.
• Repeats provider’s name, the date, time of the appointment, and location of appointment before completing the call. Promptly and courteously notifies patients of a provider’s absence and/or delays as needed.
• When placing call on hold, politely asks the caller to hold and waits for an affirmative response before placing the caller on hold.
• When transferring a call, informs caller to whom and where the call is being transferred if at all possible.
• Performs forward/unforward functions of department phones to and from the Answering Service according to Telephone System protocol. Ensures successful completion.

Keyword: Patient scheduler, ob/gyn, Medical Receptionist, Medical Secretary, MA, CMA, RMA, Medical Assistant, Scheduler, Nurse, MAA, Medical Administrative Assistant, Patient Access Rep, Centralized Scheduler
Required Experience:

• Ability to work under pressure and maintain phone etiquette using tact and diplomacy.
• Must have excellent customer service and communication skills.
• Strong computer and data entry skills.
• Detail-oriented.
• Must possess strong grammar and spelling ability as well as the ability to read, write and understand the English language.
• Neat, well-groomed appearance and courteous manner.
• Knowledge of medical terminology and HIPAA compliance, preferred.

Requirements

• High school diploma or equivalent.
• Associates Degree or some college coursework in Business or Healthcare Administration, preferred.

Experience

• Two (2) years of previous work experience involving public contact, preferably with heavy phone experience, desired.
• Previous experience with patient scheduling in a hospital or clinic setting, highly desired.
• Bi-lingual ability (Spanish), a plus.

Benefits:

BMC offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and STD as well as voluntary benefits, RTD EcoPass, 401(k), Paid Time Off and 6 holidays annually. Part-time employees are eligible for medical/dental/vision, company-paid life insurance, voluntary benefits, RTD EcoPass, and 401(k).

From: Boulder Medical Center