Medical Spa Manager (Full-Time) - Sandy Springs, GA - ChromePMS

About Our Client:

Our client is a leading medical spa in the Atlanta metro area offering cutting-edge treatments in aesthetic medicine, skincare, and wellness. Their services range from Botox and injectables to laser treatments, body contouring, and advanced skincare therapies. They are committed to providing an exceptional client experience in a serene and professional environment.

Position Overview:

Our client is seeking an experienced Medical Spa Manager to lead our dynamic team and ensure the smooth, efficient operation of our medical spa. The ideal candidate will have a strong background in spa management, possess knowledge of medical spa regulations, and be well-versed in industry software such as Nextech. You will oversee daily operations, staff management, customer service excellence, compliance with HIPAA and OSHA regulations, and drive revenue growth.

Key Responsibilities:

Operations Management:

• Oversee daily operations, ensuring all spa treatments and services run smoothly and efficiently.
• Implement and enforce spa policies and procedures, ensuring compliance with medical regulations including HIPAA and OSHA standards.
• Manage inventory and ordering of spa supplies and retail products to ensure adequate stock and minimize waste.
• Maintain a high level of cleanliness, organization, and safety in accordance with OSHA guidelines.
• Staff Leadership & Management:
• Recruit, hire, train, supervise, and evaluate spa staff, including aestheticians, massage therapists, front desk coordinators, and other team members.
• Create and manage employee schedules, ensuring appropriate staffing levels to meet client demands.
• Develop team goals and conduct regular performance reviews to ensure staff are meeting and exceeding expectations.
• Promote a positive, motivating team environment to foster high morale and productivity.

Client Experience:

• Ensure all clients receive exceptional service, addressing any concerns or feedback in a timely and professional manner.
• Train staff on client engagement, upselling, and delivering a premium experience from initial consultation through follow-up.
• Act as the point of contact for escalated client issues and resolve them to satisfaction.

Revenue Growth & Sales:

• Monitor and analyze financial reports and key performance indicators (KPIs) to identify trends, track performance, and drive business growth.
• Implement sales and marketing initiatives to increase client retention, new client acquisition, and upsell retail products and treatments.
• Work closely with the marketing team to promote services and special offers through digital and in-spa promotions.

Technology & Software Management:

• Manage Nextech software for appointment booking, client management, medical records, and inventory tracking.
• Train staff on the proper use of Nextech and ensure accurate data entry and record-keeping.
• Regulatory Compliance:
• Ensure all spa operations comply with relevant regulations, including HIPAA for client confidentiality and OSHA for workplace safety.
• Conduct regular compliance audits and training to keep staff up to date on best practices.

Qualifications:

• 3+ years of experience as a Spa Manager or similar role in a medical spa, luxury spa, or wellness center.
• Proficient in Nextech software or similar spa/medical management systems.
• Strong knowledge of HIPAA and OSHA regulations and medical spa industry standards.
• Proven leadership experience with the ability to effectively manage and motivate staff.
• Strong organizational, problem-solving, and decision-making skills.
• Exceptional customer service and communication abilities.
• Ability to work in a fast-paced, client-focused environment.
• Experience with budgeting, financial reporting, and inventory management.

Benefits:

• Competitive salary and bonus potential.
• Discounts on spa services and retail products.
• A dynamic and supportive team and work environment.
• Access to ongoing training and professional development.