Medical Staff Services Liaison - Orlando Health

Provides a variety of complex administrative and logistical support to Orlando Health providers to optimize workflows and efficiencies;
facilitates utilization of corporate systems, advances process improvements and provides training as required.

 Evaluates and develops action plans for improving provider access to services within Orlando Health.
 Develops and provides operational training to providers on systems, protocols, and customer service.
 Assists in the planning and implementation of projects impacting providers, functions as a facilitator and assists with process
improvement projects.
 Plans, develops, coordinates and evaluates general and specific processes to maintain or increase the skill/knowledge of
stakeholders, both internal and external. Recommends system usage improvements to enhance departmental workflow and
efficiency.
 Participates in system implementations, troubleshooting and problem resolution as a subject matter expert with various
systems.
 Demonstrates project management, critical thinking and customer services skills.
 Demonstrates ability to create excel spreadsheets.
 Provides group and individual educational instructions.
 Maintains a close working relationship with provider leadership, including but not limited to the Chief of Staff and medical staff
department chairpersons, to ensure consistent open lines of communication.
 Responsible for keeping the medical staff services operations manager current on provider issues.
 Works as a team player to facilitate efficient and effective assistance to members of the medical staff, including its leadership, and
allied health professionals.
 Educates provider office staff on the credentialing process and maintains ongoing contact with these individuals throughout the
process. Assesses competency related to system training and operational processes of administrative and managerial staff.
 Plans, develops, coordinates and evaluates provider engagement events.
 Coordinates with applicable Orlando Health functional departments (Engineering, Security, Human Resources, Marketing, Managed
Care, Accounts payable, Finance, and others) to facilitate providers’ administrative needs and to facilitate problem resolution as
required.
 Provides appropriate analysis and support to facilitate provider orientation, as necessary.

Education/Training
 Bachelor’s degree in healthcare, business, communications or related field.
 Associate’s degree and two (2) years of directly related work experience may substitute for Bachelor’s degree.

Licensure/Certification
None.

Experience
Two (2) years’ experience in a professional administrative support role in a business or operational setting.