Medical Support Assistant - Loyal Source

Qualifications:

• HS diploma or GED.
• 1 year experience as a Medical Support Assistant.
• BLS (AHA preferred)

Pay rate: $22.00-$24.00/hr plus $4.57/hr H&W

Duties:

1.    Scheduling timeliness: The Contractor’s staff scheduling action shall be attempted within three (3) business days of receipt of order from the provider. RTC orders on hub side for designated spoke sites will show scheduling attempts within 3 business days of receipt.

2.    Scheduling Productivity: The Contractor’s staff scheduling actions shall consist of 20 actions per day. Clinics may vary. Administrative note documentation: Consult, administrative, no-show, unable to reach note correctness and appropriateness. Appointments will be resolved in 2 business days if a no show or cancellation.

3.    Customer Service: The Contractor’s staff shall consistently demonstrate Integrity, Commitment, Advocacy, Respect, and Excellence (ICARE) values. The Contractor’s staff shall have no more than two (2) written, valid, substantiated complaints from internal or external customers per quarter.

4.    Privacy and confidentiality: The Contractor’s staff shall maintain privacy and confidentiality for patients, families, medical records, and electronic information by following policy and procedures and all regulations on confidentiality of information.

5.    Safeguards medical records by keeping under lock and also having computer screen inaccessible so all Privacy Act material will be secured. Utilize appropriate guidelines and channels of communication when releasing confidential information.

6.    Maintain National TeleOncology Clinic profile management: The Contractor’s staff shall complete grid access requests in a timely manner for both opening and closing availability. Complete facility mandatory training to ensure compliance with Clinic profile management roles and responsibilities. Complete approved provider grid changes with both HUB and Spoke sites in an accurate and timely manner. The Contractor’s staff shall have no more than four (4) valid substantiated clinic profile errors per quarter.

7.    Remote Telehealth Support: The Contractor’s staff shall provide self-directed support to the clinical staff, patients and families in the clinical area and as needed throughout the continuum of care. Manage requests for information, determine appropriate action, and meet performance expectations. Respond to all inquiries and messages in a timely manner. When assigned, complete scheduling of patient appointments according to current VHA Directive 1230 Outpatient Scheduling Management, for scheduling processes and procedures. Take appropriate action to update schedule with regard to cancellations, no-shows, and re-scheduling of patients. Review telehealth workload for timely and accurate capture and inform appropriate staff of actions required. Upon request, will provide administrative and technical support for the department/section.

About Loyal Source

Loyal Source is an Orlando-based workforce solutions provider dedicated to delivering elite services worldwide, with a focus in government healthcare, technical and support services, engineering, and travel healthcare. Loyal Source provides exceptional custom solutions to both private enterprise and government agencies. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.

For more information go to our website www.loyalsource.com and follow us on LinkedIn, Facebook & Twitter for other positions currently open.

Loyal Source does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.