Medical Technician - Comprehensive Care Advisors

The primary role of the TMS Medical Technician is to oversee the TMS clinical services as well as

provide exceptional customer service to make sure the highest quality work standards are achieved

and maintained according to practice policies and procedures.

Duties:

1. Provide TMS treatment according to specific physician protocols: Set up the TMS medical

device and monitor all aspects of the treatment sessions for patient comfort and treatment

accuracy.

2. Making initial contact with referrals while conducting the pre-assessment.

3. Accurately enter all patient information required into the system and record session notes and

superbill by end of the day.

4. Strong communication skills that provide support, reflective listening, and compassion to

patients struggling with depression or other various disorders.

5. Provide excellent patient care and treat them with compassion while developing trust and

rapport.

6. Administer psychiatric rating scales and document outcomes on modalities.

7. Schedule and maintain patient appointments relative to all services offered by CCA and

GRW that encompasses patient treatment.

8. Have flexibility with time schedules to fit patients’ needs and requirements.

9. Answer patient phone calls and adjust the schedule to patient needs as necessary.

10. Ensure office space cleanliness, including but not limited to treatment rooms, waiting areas,

front desk and bathrooms.

11. Maintain patient safety by wearing personal protective equipment as required.

12. Assist with the patient resource center and integrate the current and potential patients on

Move, HubSpot, etc.

13. Investigate and communicate insurance coverage and verification issues.

14. Troubleshoot and resolve issues with patient comfort, coil contact, and TMS system set-up

throughout treatment.

15. Possess the basic clinical assessment skills to identify real or potential adverse events during

treatment where treatment should be interrupted or terminated.

16. Communicate concerns to TMS coordinator, clinical director or physician when necessary.

17. Follows company policies and procedures as well as adhering to state and/or federal

regulations.

18. Integrate and promote marketing initiatives for company services through effective

communications.

19. Work with the necessary Neuronetics or other various representatives to accomplish other

various duties

20. Perform additional duties as needed, up to and including the willingness to be flexible by

possibly traveling to other facilities.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job without assistance from another individual.

While performing the duties of this job, the employee must be regularly required to physically be

able to walk, stand, stoop, and bend. The employee must occasionally lift and/or move up to 10

pounds. Specific hand, visual, and auditory dexterity is required by this job, which includes close

vision, depth perception, and ability to adjust focus. (When required by the American with

Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.)

Qualifications:

• 1 or more years of medical office experience (Preferred)

• Medical Assistant (Preferred)

• Knowledge of medical authorizations (Preferred)

• High School Diploma or GED

• Associate or Bachelor’s Degree (Preferred)

• Completion of TMS Certification during training

• Knowledge of medical terminology

• Understand and comply with HIPAA

• Excellent communication skills

• Ability to work well with a team

• CPR Certified (or willing to get certification)